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2f8ab57e
Community Member

freelancer asking to be paid outside Upwork

I have a freelancer saying that his account is suspended, that he can't get paid through Upwork, and can I please pay through some other means?

 

Is this possible? How can I verify this?

 

He did actual work for me, so I don't want him to go unpaid. But I don't like being pressured to pay a different way.

30 REPLIES 30
sofia2008
Community Member

Issuing payment or requesting payment outside Upwork is a violation of Upwork's Terms of Service leading to account suspension. If he wants to get paid, he needs to clear his situation and avoid getting your account suspended in the process.

Is there any possibility that a freelancer is unfairly or improperly suspended or otherwise unable to get paid? My freelancer claims that Upwork won't release funds to him or something

When joining Upwork, all freelancers need to follow certain rules while creating their account. For exemple, being 18 or over, having a withdrawing method in their own name, following Terms of Service, etc... If they are unable to get paid, they must have done something. Some situations might be worked out, but they should not be the client concern. Clients also have to follow Terms of Service. Pay him according to original agreement and he will work things out on his end.

It IS a client concern, though, and a serious one. The freelancer has completed work for the client. The client wants to use that work. But, by the terms of Upwork's default contract, the client has no rights to that work unless the freelancer has been paid. And, the client is unable to pay the freelancer without violating TOS. This is a horrible position that Upwork puts clients in, and in the past when clients have asked for help with this situation, the only suggestion I have seen Upwork staff make is that the client start over with a new freelancer.

A freelancer getting suspended puts the client in a difficult situation.

 

584b2c2b
Community Member

Dear Adam,

However, as per Upwork's policies, all payments for projects must be processed through the platform to ensure a secure and fair transaction for both parties. Upwork provides a reliable escrow system that protects both the client and the freelancer, and I believe it is in our best interest to adhere to this process.

I understand that there may be concerns about fees and payment processing time, but I assure you that using Upwork provides a level of security and trust that is essential for successful freelance collaborations. Moreover, the fees are a small price to pay for the convenience and protection that the platform offers.

2f8ab57e
Community Member

Thanks for responding, but this is not really my question. How do I know if freelancer is telling the truth about being unable to get paid?


Adam O wrote:

Thanks for responding, but this is not really my question. How do I know if freelancer is telling the truth about being unable to get paid?


What he is telling should not be an issue since you cannot pay him outside of Upwork either way. Pay him on Upwork according to your contract on Upwork. All that happens on his side concerns him.

As right as it may be, it would not be fair if he is not paid for a job well done. Let's tamper justice with a little bit of mercy.

Thank you 

I would just ask Upwork directly.

fe1f2ef4
Community Member

I think you should give him time to clear thing out with upwork before thinking on any other method of payment. He can ask the upwork support for clearance 

spectralua
Community Member

It is possible that freelancer was suspended with dummy reason. Also reason can be real. You cannot verify it in any way.

If you will pay outside then you will be suspended\banned too. So your choice.

Not true

Not true what, fake suspend reason possible or outside payment is not a ToS violation?

 

Although you're probably right. If you openly write here that you do this all the time and no action taken after that, so Upwork don't care about own rules at all.

You openly admit that you committed the most unforgivable (Upwork) crime for multiple times, you know. ๐Ÿ˜

 

I sincerely hope you're okay as we see the post is deleted now.

 

 

Although you're probably right. If you openly write here that you do this all the time and no action taken after that, so Upwork don't care about own rules at all.

I don't think they don't care, but it's probably hard for them to find the balance (Alexander's post). which might also relate to the entire 'never have a profit' thing. I mentioned a couple of times that "brokers are not meant to keep taking profits for years", people will circumvent, they need ways to prevent that, or to not make it an important thing; like providing other services, work on 'loyalty' of their users, etc.

 

 

 

Edited to add:

 

I specifically talked about the 2 years rule, not immediate circumvention attempt on the first contract.

 

In OP's problem, I don't know how it actually worked. Is Upwork still charging the money? Or not?

 

How can I verify this?

I agree if the freelancer has worked then he must be paid, but sounds like you (OP) don't really trust the freelancer. In this case I'll pay to Upwork.

6bfcdaf8
Community Member

Your freelancer did something legally or morally wrong. People don't get suspended for just sharing an email address. People get suspended for having multiple people work through the same account, trying to trick the desktop tracker (this is insurance fraud as upwork provides insurance for payments tracked through desktop tracker), spoofing their location (this has legal and tax implications for upwork)

 

If someone gets suspended for maybe a false red flag, they contact support and their sittuation is re-evaluated. I wouldn't pay outside the platform.

I had  a longtime, reliable client who got suspended for mentioning PayPal in an Upwork message...NOT in conjunction with paying outside the platform. Must have been an algorithm. If I recall correctly, it took him three or four days to get the suspension lifted. 

e666df92
Community Member

Outside upwork the person won't have to pay the tax ,if he /she is charging according to your will ,you can pay outside upwork ,or else you can through upwork ,it's upto you.

Hi Sudhir,

 

Referring a user outside of Upwork for work and payment after identifying each other on the Upwork platform is considered a serious TOS violation. That said, I request you refrain from suggesting this option to avoid possible account interruption in the future.

 

Thank you,

Pradeep

Upwork
shariful_siraji
Community Member

As a client on Upwork, it's essential to follow the platform's guidelines and policies to ensure a safe and secure working relationship with freelancers. Paying a freelancer outside of Upwork is a violation of Upwork's terms of service, and it puts both you and the freelancer at risk.

Here are some reasons why paying outside of Upwork is not recommended:

  1. Security and Protection: Paying through Upwork provides a secure payment system that protects both the client and the freelancer. It helps safeguard against potential fraud or unauthorized transactions.

  2. Dispute Resolution: Upwork offers a dispute resolution process in case of any issues or conflicts between the client and freelancer. Paying outside the platform makes it difficult to resolve disputes through Upwork's system.

  3. Guaranteed Payment: Upwork ensures that freelancers get paid for the work they complete. Paying outside of Upwork may leave the freelancer vulnerable to non-payment.

  4. Account Suspension: Paying outside of Upwork is a violation of their terms, and it can lead to account suspension or termination for both the client and freelancer.

If a freelancer claims that their account is suspended or they can't get paid through Upwork, it's best to verify this directly with Upwork's customer support. Contact Upwork's support team and provide them with the freelancer's username or any other relevant information. They will be able to investigate the situation and provide guidance on how to proceed.

It's understandable that you don't want the freelancer to go unpaid for the work they completed. However, paying outside of Upwork is not a recommended solution. If there are issues with the freelancer's account or payment processing, Upwork's support team will be able to assist and ensure that the freelancer receives their rightful payment through the appropriate channels.

Remember, maintaining the integrity of the platform benefits both clients and freelancers, and it helps create a reliable and trustworthy environment for all parties involved.


Shariful S wrote:

If a freelancer claims that their account is suspended or they can't get paid through Upwork, it's best to verify this directly with Upwork's customer support. Contact Upwork's support team and provide them with the freelancer's username or any other relevant information. They will be able to investigate the situation and provide guidance on how to proceed.


All comments are welcome, but if you want to copy answers, at least choose better sources and validate the info. What you are posting is often not accurate.

sbluetechnology
Community Member

Hi Adam,

I won't suggest you do the payment other than Upwork as it is a serious violation and your account may get suspended.

Regards

customer support 

Your right sir.

 

514ad3da
Community Member

It isn't possible bcz this is illegal  

YES

shiva-designer
Community Member

Due to the terms and conditions outlined by Upwork, we are obligated to adhere to their policy of not conducting transactions outside of the platform.

yes of course

studiohelios
Community Member

Its against the rules. So I would never advise you to do that. 

Even if you trust the freelancer a lot, dont do it. I would never do that to make my payments faster and avoid fees for both sides. Its not advisable.  Its against the rules. I would never ever do it.  
If it was permitted I would only do it with freelancers/clients I trust, to avoid fees and have a faster payment, I would just make sure the job is done correctly. But it is not permited so dont do it. 

I understand

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