This is a very sad news. Please contact customer support in Live chat section. I hope they will answer and give you solution.
Wish you all the best .
I have almost the same issue. The freelancer I hired has disappeared without completing any work. How do I get in touch with customer support? I can't see LIve Chat anywhere or an option to contact support.
It looks like you communicated with the freelancer yesterday. You may give her a few hours to respond today and if she still doesn't, please let us know and we'll try reaching out to her on your behalf.
I feel like this is one of those job proposals where too little information is given so you have to bid on the job just to ask a question.
It sounds to me like the freelancer may have fired you as a client. I assume you made no payment because no miles stones have been met or the mile stone has been met for someone else to pick up on?
It is not clear to me why you would want to continue working with somebody who no longer wants to work with you.
Especially given the fact that there are 10 million contractors on Upwork, many of whom are qualified to continue working on the project, and many of whom would be happy to do so.
re: "The freelancer I hired has disappeared without completing any work. How do I get in touch with customer support? I can't see LIve Chat anywhere or an option to contact support."
Why would you need to contact customer support?
This does not seem to be very complicated. If you hired somebody who didn't do any work, then close the contract and hire somebody else. What would talking to customer support do for you?
Hello Sir, I hire freelancer who took some upfront payment from me and now too many deadlines have passed. Final deadline he gave me is 15th May 2017 and he is not responding now. I made around 25% downpayment to this freelancer; what is the solution with me and also lot of my time wasted since I have been waiting for him to deliver my work.