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how to close account and delete credit card info

9fb4c5c9
Active Member
Ann S Member Since: Feb 25, 2020
1 of 7

i have closed a contract and do not want my credit card info left on upwork because i'm closing my account and using other options. It will not let me Remove my card w/o adding another billing method. How do i close account and delete cc info?

joynul33
Community Guru
Joynul A Member Since: Jun 27, 2015
2 of 7

Please try to contact Upwork help center.

Joynul
cab1fbdd
Active Member
Glowdees P Member Since: Jun 9, 2021
3 of 7

How does one contact Upwork help Centre please?

email;  **Edited for Community Guidelines**

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4 of 7

Hi Glowdees,

 

I checked and it looks like you already reached out to the team on this support ticket. I'll follow up with them and you can expect an update very soon.

 

Thank you.

~ Aleksandar
Upwork
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 7

Hi Ann,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this request. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
9fb4c5c9
Active Member
Ann S Member Since: Feb 25, 2020
6 of 7

ok thank you. When i click on "support ticket" link it says there are none so I will wait for your agent to contact me since that's what it said in your reply. Let me know if i need to do any other action before that.

Thanks,

Ann

cab1fbdd
Active Member
Glowdees P Member Since: Jun 9, 2021
7 of 7

I have closed my account but I have not been able to remove my credit card details from the website, can you assist me please.

My name is **Edited for Community Guidelines** and my account was **Edited for Community Guidelines**.

my email is **Edited for Community Guidelines**

 

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