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60d39068
Community Member

how to dispute a fund escrow already paid

how can i dispute an open job with milestones? some of the milestones are already finished like 2 or 3 days ago but the freelance didnt send me the files till today so he didnt finish its job and we didnt reach an agreement thats why i want to open a dispute but there is no option that i can see.

 
2 REPLIES 2
BojanS
Community Manager
Community Manager

Hi Alberto,

 

I'm sorry about your experience with this freelancer. You can Request a Refund directly from a freelancer for the milestones you're referring to. We have dispute and refund processes in place for fixed-price contracts. Check out this help article for more information about it. 

 

Let us know if you need any further assistance.

 

Thank you.

~ Bojan
Upwork
prestonhunter
Community Member

Alberto:

 

You CAN file a dispute. But you can also simply close the contract and stop working with the freelancer if his work does not satisfy you.

 

The fastest way to stop dealing with this freelancer would be to release any remaining escrow funds and close the contract, and there is nothing a freelancer would be able to do about it.

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