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ab41baac
Community Member

how to get a refund to be deposited back to my credit card

Hi, I have cancelled two contracts recently. how can i get that money deposited to my credit card? also tell me how i can use that money to pay other free lancer?

2 REPLIES 2
JoanneP
Moderator
Moderator

Hi Manqoosh,

 

I checked your account, and I was able to locate the contracts you were referring to. A refund request was sent to both freelancers. If the refund request is approved by the freelancers, it's automatically credited back to your billing method immediately. Thank you!

~ Joanne
Upwork

Manqoosh

Also, if the freelancers you hired do nothing at all (meaning they never see or never reply to the refund request), then after 7 days, Upwork automatically triggers the release of the money back to your account.

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