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how to pay to client with deactivated account

Ace Contributor
Emil T Member Since: Mar 17, 2016
1 of 4

Hi , 

  I have worker with deactivated account. He did 90% from work  and have to do some small bugfixes. I am satisfied from his work .


My question is what is right way to pay him for work and tobe sure he will receive money. 


I was 2y out of Upwork , many thinks and rules are changed as  i can see 




Bojan S Moderator Member Since: Mar 9, 2018
2 of 4

Hi Emil,


We'll have one of our agents reach out to you via support ticket to assist you with your concern. 


Thank you for reaching out to us. 

~ Bojan
Ace Contributor
Emil T Member Since: Mar 17, 2016
3 of 4

Thanks Bojan 

  I post message in support ticket , but not have  replay 24h .


what will happens with money i deposit , but client didn't receive it , can you return it back  or I must cancel project  to take it... what I should to do now by Upwork rules  . I deposit money and do not have completed project , worker cannot take it to complete project because his account is deacticated and my money stay locked and i cannot use it to select other developer  ? 



Best Regards


Goran V Moderator Member Since: Mar 24, 2017
4 of 4

Hi Emil,


Our team will update your ticket as soon as possible and assist you further directly there. If you have any additional questions feel free to post them on your ticket. Thank you.