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i can't add a billing method

aminar95
Active Member
Amina R Member Since: Mar 25, 2021
1 of 14
Q:
hi, i can't add a billing method, it keeps sending me this error text : We are sorry! We are experiencing a technical problem and cannot process your card now. Please try again in a minute. I don't know what to do in this case.
 
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
2 of 14

Hi Amina,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with adding your billing method. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork

View solution in original post

aminar95
Active Member
Amina R Member Since: Mar 25, 2021
3 of 14

Thank you 

srbhutad
Active Member
CA Sumit B Member Since: Oct 31, 2020
4 of 14

Hello Amina,

 

Can you please delete your browsing history and then in the site setting, allow a pop-up notification. It might help you.

 

Thanks

Sumit 

4203889a
Active Member
MacKenzie J Member Since: Mar 29, 2021
5 of 14
I am having this issue! Can anyone help!!
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
6 of 14

Hi MacKenzie,

 

I checked and it looks like you already have a support ticket regarding the issue. I'll follow up with the team and you can expect an update very soon.

 

Thank you.

~ Aleksandar
Upwork
d237c38a
Active Member
Mira W Member Since: Apr 6, 2021
7 of 14

Hi, I'm trying to put money in escrow for a contract but when I try to add a debit card I get the same message:

"We are sorry! We are experiencing a technical problem and cannot process your card now. Please try again in a minute."

 

I first got this message yesterday. Then again today.

 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
8 of 14

Hi Mira,

 

Could you try to clear your cache and cookies or log in via another browser to add your billing method? Thank you.

~ Goran
Upwork
d237c38a
Active Member
Mira W Member Since: Apr 6, 2021
9 of 14

Hi Goran,

 

I tried both clearing cache and cookies and signing in from a different browser but got the same message.

 

I'd pay with PayPal but I can't add that method either, as I mentioned before.

 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 14

Thank you for the confirmation, Mira.

 

One of our team members will reach out to you via ticket and email as soon as possible and will assist you further.

~ Goran
Upwork
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