I got the same twice in last months, freelancers do bad job, but I have to pay for it anyway.
All these refund, disputes and other blabla things doesn't help.
And if i'm putting rating like 1-2 stars, freelancers somehow dispute them , and it's now visible, but they put me back 1 star and it is visible.
It's insane, after spending 10k+ here and 160 jobs, i have 2 job in the row with the same result.
I lost money , get no job done, and once i was disagree i got one start rating. Freelancer got easy money and not rating damage.
yeah the upwork, disputes support told me if is hourly they get paid whatever. obviously no safe guard if you are hiring. There are better safer ways to get freelancers, so I going to go with that in future.