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my message screen flashes

Active Member
Sylvie B Member Since: Apr 11, 2019
1 of 6

Hi, I have a problem with my messages. When I click on Messages, my message screen flashes. It stops when I write something in the conversation but I cannot see my message neither the message of others. I need to communicate with this for my job so can someone help me please?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 6

Hi Sylvie,

 

Please try clearing your cache and cookies or log in with another browser. If you`re still experiencing the same problem after this let me know what type of browsers did you used, thank you.


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Active Member
Sylvie B Member Since: Apr 11, 2019
3 of 6
I've tried but it doesn't work. I used safari.
thank you

Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 6

Hi Sylvie,

 

Could you also try using Chrome or Firefox and let me know if you`re still having the same issue? Thank you.


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Active Member
Sylvie B Member Since: Apr 11, 2019
5 of 6

with firefox it doesn't work. I take a picture of the screen you can see what it says.![Capture d'écran 2019-04-11 14.58.13.png](cid:8a59bde59e0e21c772f61dae0ee1a9b1039bf04b "Capture d'écran 2019-04-11 14.58.13.png")

Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 6

Thank you for the confirmation Sylvie,

 

Our team will investigate this further and reach out to you via ticket as soon as possible to assist you further.


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