password problem

[John S]

Hi , I have forgotten my password and my security question is not working. I tried resetting the password and then I got a message saying ,a/c bd6eed3d, has been changed. That's not my account

[Bojan S]

Hi John,

Could you please try using this form provided in this help article to reset your password or security question?

Let us know if you need any further assistance.