payment method inactive

[5fefd6ec]

Hi,

I added my card as payment method and also filled up the tax information.

but still it is inactive, how to solve this issue please?

[BojanS]

Hi mohammed,

One of our agents will reach out to you directly to look into your concern and address it accordingly.

Thank you! 

[cd0df6dc]

Hi Bojan,

I have to make payment, but my payment method is inactive too. What action should I take?

[cd0df6dc]

**Edited for Community Guidelines**

[PradeepH]

Hi Engin,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you,

Pradeep

[virtualchamps]

Hi Engin,

You need to put the details in you tax information,

[e1e74b50]

I updated my payment method and Upwork took payment for work that was done with the new payment method. The freelancer wants to continue with work but it says my account is suspended. I added a new card and a Paypal account as a backup. Need account resuspended. 

[JoanneP]

Hi Chibuike,

I've requested our team for assistance regarding your account status. One of our agents will reach out to you via a support ticket to assist you in resolving this as soon as possible. 

[ArjayM]

Hi Chibuike,

I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.