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Re: "An error occurred while processing your request. Please try again."

Active Member
Cameron B Member Since: Oct 30, 2018
1 of 11

I'm trying to hire my first freelancer and get this error message:

"An error occurred while processing your request. Please try again."

 

I tried another browser, incognito mode, etc. Still the same error. Please help! Thanks.

user: **Edited for community guidelines**

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
2 of 11

Hi Cameron,

 

Please go to your account settings and chose top tab on left, ''My Info''. Kindly, try adding address details and phone number in order to fix this error. If the issue persists after this please let us know and our team will assist you further. Thank you!

~ Bojan
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Active Member
Jorge R Member Since: Jan 29, 2019
3 of 11

WHEN i TRY TO UPDATE THE COMPANY ADDRESS AND VAT THIS IS WHAT I GET

Company contact can't be updated. Please, try again later.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 11

Hi Jorge,

 

Please try clearing your cache and cookies or logging in with another browser. If you`re still experiencing the same problem after this let me know. Thank you.


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Active Member
Jorge R Member Since: Jan 29, 2019
5 of 11
I already tried clearing cache, also changed browser from Safari to Google Chrome. I want to hire the freelancer ASAP. I cannot update my address neither . Company contact can’t be update please try again later...
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 11

Hi Jorge,

 

We'll have one of our team members reach out to you directly and assist you further with your request,  thank you for your patience. 

~ Bojan
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Active Member
Stevan T Member Since: Mar 15, 2019
7 of 11

Hello Bojan, I have the same problem.

I cleared the cash and I tried to change my info, but I still keep getting same error message.

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
8 of 11

Hi Stevan,

 

Please go to Settings > My Info > Company Details and add your address. Once you have listed your address on your profile try to hire your freelancer again. If you`re still receiving the same error after this let me know, thank you.


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Active Member
Stevan T Member Since: Mar 15, 2019
9 of 11

Hello Goran,


thank you for quick reply. I tried to add the address to my Company Contact, but I received this message: - Company contact can't be updated. Please, try again later.

 

 

 

 

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
10 of 11

Hi Stevan,

 

One of our agents will reach out to you directly and assist you further with your concern.

 

Thank you for your patience. 

~ Bojan
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