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"Charge failed" - But enough money in bank account

Active Member
Hassan A Member Since: Aug 3, 2018
1 of 8

Hi,

I'm making a deposit for a milestone with enough funds in my bank account. However, when I click "Hire", an update billing method popup appears.

 

I re-enter my card details, then it returns "You already have this payment method on file" - with a clickable link "current payment methods" which does nothing when clicked.

 

I've used this visa business card several time and it's always worked.

 

When I update the card in settings, it's fine, up until I click "Hire" again - then it displays "Charge failed"..

 

 

Community Guru
Preston H Member Since: Nov 24, 2014
2 of 8

Hassan:

When setting up payment methods to pay Upwork, you really need to use true credit cards, and not pre-paid cards, debit cards, etc. Using other kinds of cards is typically why people have trouble with this...

 

Read:

Add a Credit Card

Screen Shot 2019-04-11 at 4.39.23 PM.png

Active Member
Hassan A Member Since: Aug 3, 2018
3 of 8

Preston, 

 

Your canned solution doesn't work - and I tried it beforehand.

I'm using a business visa card, which has worked with Upwork in several projects.

 

My card is NOT a prepaid card. My card is a REAL business VISA card that has WORKED with upwork in the past, and has the FUNDS IN.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 8

Hi Hassan, 

I'm sorry if this has caused you any inconvenience. I asked the Customer Support Team to look into this and I'll get back to you once we have more information about your issue.

ETA: Hi Hassan, the team has confirmed that the issue is this card has went over the credit limit. They have recommended that you reach out directly to your bank to clarify the issue. Let us know if you will be needing further assitance and our team will be happy to help.


-Avery
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Active Member
Hassan A Member Since: Aug 3, 2018
5 of 8

Hi,

 

I've just called the Bank, my Bank is not blocking anything, there is no credit limit, and I do have enough funds in my account. They did recieve a transaction from Upwork for zero.

 

This is a problem on your end, moreover, recently, others on this forum seem to be having a similar issue.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 8

Hi Hassan,

 

I'll go ahead and follow up with the team handling your case. You can expect to receive an update on your ticket directly. Thank you for reaching out to us!

~ Bojan
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Active Member
Gem G Member Since: Sep 9, 2019
7 of 8

Hi im having similar problems .. my visa debit card have sufficient funds.. my 2 milestone payment went through but my last payment - charge failed..

**Edited for Community Guidelines**

Moderator
Goran V Moderator Member Since: Mar 24, 2017
8 of 8

Hi Gem,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your contract. Thank you.


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