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"Top Rated" Freelancer Status = Complete Joke

1ff3bc54
Ace Contributor

What is the purpose of the "Top Rated" badge that some freelancers are given? 

 

Please see the attached screenshots showing an application from a recent job I posted.  The freelancer in question has "Top Rated" status (and even mentions it in her cover letter) with "100% Job Success".... but she has only completed 3 jobs on Upwork, receiving feedback scores of 1.95 and 3.00 on two of those jobs, plus another 4 jobs "in progress" with no client feedback.

 

How does someone with such a poor work history get a "100% Job Success" score and "Top Rated" status? 

 

These scores/satus is totally meaningless to clients like myself if it's not at all reflective of the freelancer's actual work history on Upwork.  Two poor feedback scores (out of 3 total) should not equal "100% success"....

25 REPLIES 25

@Mark B wrote:

I can't speak for other clients, but in the 151 times I've hired on Upwork in the past 3 years

 

Very impressive how you went from 117 to 151 in less than 48 hours. That's quite an increase in hiring rate, from 117 over three years (an average of just over 3 per month) to 17 per day since you originally gave us your hiring stats in this thread.

Guess I was mistakenly referring to a different stat in my first reference.... I've posted 117 jobs and hired 151 contractors.  See screenshot attached. 

Either way, exact numbers are not really important... just wanted to make it clear I wasn't new to hiring on Upwork. 🙂

 


@Mark B wrote:


Either way, exact numbers are not really important... just wanted to make it clear I wasn't new to hiring on Upwork. 🙂

 


 Agree. They're just taking on a distorted importance because the way you keep throwing them around is clearly impacting the way that people interpret your posts and respond to you--and not in the way you intend.

Mark, you may also like to know (as I suspect most clients don't) that Top Rated freelancers are allowed to occasionally remove one private feedback, so it no longer affects their JSS. They can do this once every 3 months (or after another 10 completed jobs, if that takes longer).


@Richard W wrote:

Mark, you may also like to know (as I suspect most clients don't) that Top Rated freelancers are allowed to occasionally remove one private feedback, so it no longer affects their JSS. They can do this once every 3 months (or after another 10 completed jobs, if that takes longer).


 Not only that, there's 2 ways of doing so. One replaces the feedback with a message "This feedback has been removed." so a client can tell that feedback was removed. With the other method, the feedback is still visible in the freelancer's work history but excluded from JSS calculation, which can account for a freelancer being Top Rated with 100 JSS despite one or more low feedbacks, provided they occured 3 months/10 jobs apart.

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