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komish
Community Member

"We may need to verify your identity information"

I have the following error when trying to hire a freelancer:

"Unfortunately, we were unable to process your transaction. Your account is being reviewed. We may need to verify your identity information. Please check your email for the detailed next steps. If you don’t hear back within 2 business days, please contact us."

 

Can I have an update on this? I have a job I need to hire for as soon as possible.

How much time is it going to take? Can someone handle the case?

 

1 REPLY 1
luiggi_rosado
Moderator
Moderator

Hi Michael,

 

I can see that you recently submitted the required documentation and your review is in progress. Kindly allow for the 2 business days you were advised for the review to be completed.

~ Luiggi
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