"You've hit a max # of connections, please confirm that you want to connect again" prompt

[ticosalazar]

Hi, I'm currently going through shortlisting the applicants and a message pops up saying "You've hit a max # of connections, please confirm that you want to connect again". I'm not sure what it means and it's not letting me send a message to the applicants. Help 😞

[AleksandarD]

Hi Tesa,

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

[hamayonbaigg]

I'm also having this message. What it means? I'm having chat with my client with a contract.

[g_vasilevski]

Hi Hamayon,

Could you please reach out to me via PM (click on my name) with more details about the problem you`re experiencing? Thank you.

[crispincourtenay]

I have the exact same message being displayed and tens of thousands out to bid - please don't break anything!!!

Do I need to be concerned?

[JoanneP]

Hi Crispin,

One of our team members will reach out and assist you directly via a support ticket. Thank you.

[g_girasol]

Hi, same issue here. Should I be concerned?

Thanks!

[AndreaG]

Hi Geraldine,

Someone from our team will reach out to you via support ticket in order to assist you further. You can access your ticket here.

Thanks!

[e7d3447a]

Hi I'm also getting the same message what does it mean. I have connects

[AndreaG]

Hi Joy,

One of our agents will reach out to you via support ticket to assist you further. You can access your ticket here.

Thanks!

[mahsanq]

Hi I'm also getting the same message what does it mean. I have connects

[g_vasilevski]

Hi Ahsan,

Please try clearing your cache and cookies or logging in with another browser. If you`re still experiencing any problems on your end, please share the text of the error you`re receiving on your end. Thank you.

[muzamil_]

Same Issue. What does it mean?

[BojanS]

Hi Muzamil,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[654be2cc]

This is a public forum and all the answers to this problem from Upwork is, "reach us privately". What's the point of that in a public forum?

I also have the same issue and on top of that, the site is slow, kicks me out time to time, asks me to fill out the capctha. 

Do you have a resolution for this? Please stop asking us to send private messages and explain what's going on here publicly.

Thanks!

[BojanS]

Hi Sam,

Asking users to enter CAPTCHA when we detect unusual activity is one of the tools Upwork uses to help ensure a safe online workplace. That said, it's not normal when CAPTCHA appears too often.

Please make sure that

• Javascript is enabled
• Cookies are enabled
• Your browser does not block ads
• Your browser is not blocking Upwork analytical tools.

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[jjgidds]

Ditto! And it's been happening for months. I want to know WHAT it means and why it's doing that.

[BojanS]

Hi Jodi,

Could you please share more information about the issue you're experiencing and please confirm if you have tried the troubleshooting tips previously shared on this thread?

Thank you!

[amber-contini]

I am also having this issue and would like to know what it means. Thank you for your help!

[JoanneP]

Hi Amber,

Could you please clear your cache and cookies or try a different browser? If the same issue happens, please let us know. 

[gianleonardo]

Hello, recently I have this message on my chat app: You've hit a max # of connections, please confirm that you want to connect again. This might hinder me from getting chats from my clients. What should I do?

[JoanneP]

Hi Gian,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. 

[vinaygarg55]

Hi Joanne
I'm facing the same issue. 
Also, on the mobile app, whenever I open messages it's always stuck on Waiting for an internet connection and when I restart the app, it works fine, I wonder if this issue is because of the message of the maximum connection.

Please check this issue as well.

[JoanneP]

Hi Vinay,

I'm sorry to hear that you are having issues with your mobile app. Is this also happening when you are accessing your account using your computer?

Please follow the steps below and kindly let us know if after checking the issue persisted. 

1. Confirm you are on a working internet connection (cellular or wifi)
2. Confirm you have the latest version of the Upwork mobile app. Clients can check the Google Play store here or the iTunes App Store here. Freelancers can check the Google Play Store here or the iTunes App Store here
3. Remove the app from the device’s memory (force stop/quit), reopen the app, and try again

[3e6752c0]

I found the same issue today on the desktop - maximum # of connections. I first encountered it when looking at active proposals - does this mean that the client never got my proposal? There were a LOT of proposals with this message in the "messages" section of the proposal display.

[LuiggiR]

Hi Susan,

Is this an issue you encountered when looking specifically at the message rooms for your active proposals? Did this not allow you to view the messages shared in the room? 

Please try clearing the cache and cookies for the browser you're using and check again to see if the issue persists. In case it does, please let me know so we can assist you further.

Thank you.

[m-ahtisham]

I'm getting this Prompt again and again, What Does That Mean? "You've hit a max # of connections, please confirm that you want to connect again"

Isn't it Harmful to my Profile? Please Guide me through the Step How Can I safely work On Upwork, Thanks

[g_vasilevski]

Hi Muhammad,

Could you please confirm where you`re receiving this error or what actions you`re taking before receiving this error? Thank you.

[m-ahtisham]

I was Just Chating with my Client on the Upwork message board and Got this Prompt I clicked on Connect again and Got connected again after few minutes I got this prompt again I don't known Whats Going on...

[g_vasilevski]

Hi Muhammad,

One of our team members will reach out to you via ticket as soon as possible and assist you further with this. Thank you.

[m-ahtisham]

Thanks, I'm Waiting 🙂

[44d098ab]

Hello,

I recieved a message that maximum number of connections.  I do not understand.

[LuiggiR]

Hi there, 

Please try clearing the cache and cookies for the browser you're using and check again to see if the issue persists. In case it does, please let me know so we can assist you further.

Thank you.

[tani_ali]

A message pops up saying "You've hit a max # of connections, please confirm that you want to connect again". I'm not sure what it means

[LuiggiR]

Hi Tanzeel,

Please try clearing the cache and cookies for the browser you're using and check again to see if the issue persists. In case it does, please let me know so we can assist you further.

Thank you.