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abdallamahgoub
Community Member

refund Escrow amount urgent

Hi all , 

 

I am a client who hired a freelancer , i divided the job into  3 milestones , for $ 834 each . i paid the first milestone to the freelancer and i ended the contract , the money that i paid for from my credit card went to escrow account and i don't know what happened to it , to my surprise , the escrow balance shows 0 on UPWORK  that i don't have any money on the escrow account , ?!?!?!?!, please help me on this , its my first time using Upwork services and im fairly disappointed so far . 

An escrow amount should be immediately released back to the client , kindly clarify this for me . 

 

**Edited for community guidelines**

 

3 REPLIES 3
BojanS
Community Manager
Community Manager

Hi Abdalla,

 

It looks like the first milestone has been released to the freelancer. They submitted the work for the first milestone on April 2nd. If you would like, you can ask for a refund following instructions shared in this help article.

 

Let us know if you need any further assistance.

 

Thank you! 

~ Bojan
Upwork

Dear Sir,
i have no issue with the first milestone payment , its the second and the
third milestone that i have an issue with , i didn't get them back into my
credit card from escrow . i checked my credit card statement and the amount
of 1665 is not back from upwork since i cancelled the contract with the
freelancer .

Regards ,
Abdalla

Thank you for clarifying your concern, Abdalla.

 

One of our team members will reach out to you directly via a support ticket to assist you with your request. 

~ Bojan
Upwork
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