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refund Escrow amount urgent

abdallamahgoub
Active Member
Abdalla M Member Since: May 21, 2021
1 of 4

Hi all , 

 

I am a client who hired a freelancer , i divided the job into  3 milestones , for $ 834 each . i paid the first milestone to the freelancer and i ended the contract , the money that i paid for from my credit card went to escrow account and i don't know what happened to it , to my surprise , the escrow balance shows 0 on UPWORK  that i don't have any money on the escrow account , ?!?!?!?!, please help me on this , its my first time using Upwork services and im fairly disappointed so far . 

An escrow amount should be immediately released back to the client , kindly clarify this for me . 

 

**Edited for community guidelines**

 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 4

Hi Abdalla,

 

It looks like the first milestone has been released to the freelancer. They submitted the work for the first milestone on April 2nd. If you would like, you can ask for a refund following instructions shared in this help article.

 

Let us know if you need any further assistance.

 

Thank you! 

~ Bojan
Upwork
abdallamahgoub
Active Member
Abdalla M Member Since: May 21, 2021
3 of 4
Dear Sir,
i have no issue with the first milestone payment , its the second and the
third milestone that i have an issue with , i didn't get them back into my
credit card from escrow . i checked my credit card statement and the amount
of 1665 is not back from upwork since i cancelled the contract with the
freelancer .

Regards ,
Abdalla
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 4

Thank you for clarifying your concern, Abdalla.

 

One of our team members will reach out to you directly via a support ticket to assist you with your request. 

~ Bojan
Upwork
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