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refund has not come till now

Hi upwork! I recently sent a freelancer offer but he declined it for some reasons and that money has been deducted from my account but has not been refunded yet after decline! also I sent another offer by mistake to someone else I withdrew it then that money has also not been refunded yet please check!
Thank you

Community Member

It takes up to 5 business days (excluding weekends and holidays).
When did this happen?

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