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refund

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Michael S Member Since: Nov 4, 2019
1 of 4

hi so i had a contract and sadly the editor couldnt make it happen so i requested a refund and he approved it. does this mean i get my money back. if so how long does it take to pop up in my bank

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Bojan S Moderator Member Since: Mar 9, 2018
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Hi Michael,

 

I checked the refund status for you, and can confirm that your refund was successful on our end. You can check this in your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card. 

 

Thank you!


~ Bojan
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Judith W Member Since: Jul 4, 2020
3 of 4

Hi, i'm waiting for a refund since June 24,2020 today is July 4,2020 my credit card has not been credited yet. Is this normal to wait this long? i need to the funds to for contract complete the same contract, i'm not understanding why it taking so long, i have a deadline to meet. My card was charge in two second and we are in the fourteen days of waiting for this refund?

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Goran V Moderator Member Since: Mar 24, 2017
4 of 4

Hi Judith,

 

I can see that the funds are on your Upwork account and you can use them for another contract or withdraw them to your bank account.
If you would like to withdraw them, let me know and our team will assist you further. Thank you.


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