in the past months we have made multiple Upwork payments with our credit card. As of yesterday we get the following message:
Sorry, we are unable to authorize this credit card. Please check the card information or try another card. Questions? Contact us.
All card details are unchanged and still correct. Also the card is still valid (not expired).
We want to continue using this company credit card and don't want to change it.
What can we do?
I just investigate this and looks like everything is working on our end. You might want to check with your bank about the card if there is a problem.
If they say that everything is ok, contact me in a PM or customer support with details about this.
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Hi, I'm trying to hire a freelancer on Upwork but it's not accepting my MasterCard for payment method, you can see in the image below attached. It says we unable to authorize your card
I'm also a freelancer in Upwork and I know we can not pay another freelancer from our balance.
Thank you for reaching out to us. I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.
Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.
Sorry, we are unable to authorize this credit card. Please check the card information or try another card. Questions? Contact us. i got this error and unable to send money to freelancer please help.
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.
I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.
Hello I'm having this problem when trying to pay one of your freelancers.
"The payment method you submitted could not be authorized. Please try using another one or contact Customer Support."
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
I am facing payment method issue or you can say transaction issue as I proceed to funds and hire freelancer I get "Sorry something went wrongg at our end.Refresh the page and try again" as I refresh it.I get "Sorry,we couldn't charge the billing method you selected please try different one".I am facing this issue since 7 oct kindly help me resolve this.
I checked your account but couldn't find any payment method or recent transactions. Are you referring to another or a different account? Could you please send us more information about your concern so that we can assist you accordingly and more efficiently? Looking forward to your response.
Please go to this Link, at the bottom click on the green button Get Help from Upwork. After you fill up the suggested fields in the new pop up you will be asked if you want to chat/submit via ticket/phone or ask on community. You can chose the best option for yourself.
I tried that route a few times, but the option chat / phone / email does not appear. These are the only options:
So, it's kind of difficult to get in touch with Upwork.
That should not be the case, can you send a screenshot from your end. On my end i have the 4 options that i mentioned below. It might be an error we had a while back, i will have one of our team members have a closer look on this.
If you want to open a ticket now send me the details in a PM and I will open it for you.
I had a PayPal payment process and then tried the very same PayPal and it won't process, I've tried cards that have plenty of limit and none are currently working. If this keeps happening I will go to payoneer, this is beyond frustrating.
I checked, and it looks like the payment method has been declined. Please reach out to your issuing bank so that they can assist you with the specific decline error.
I checked your account but couldn't find any payment method or recent transactions. Are you referring to another account? Could you please send us more information about your concern?
Thanks for providing information about the account. We have to remove the email address from the public post, but rest assured we were able to locate the account.
We checked and unfortunately it looks like the transaction is being rejected. Could you please try using a different payment method to complete the transaction?
We'll have one of our agents reach out to you directly to provide more information and assistance. You should receive an email notification about a support request being filed.