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Re: unable to authorize credit card

eastham-nicholas
Active Member
Nicholas E Member Since: May 28, 2017
1 of 26

in the past months we have made multiple Upwork payments with our credit card. As of yesterday we get the following message:

 

Sorry, we are unable to authorize this credit card. Please check the card information or try another card. Questions? Contact us.

 

All card details are unchanged and still correct. Also the card is still valid (not expired).

 

We want to continue using this company credit card and don't want to change it.

 

What can we do? 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 26

Hi Nicholas, 

I just investigate this and looks like everything is working on our end. You might want to check with your bank about the card if there is a problem. 
If they say that everything is ok, contact me in a PM or customer support with details about this.

~ Goran
Upwork
eastham-nicholas
Active Member
Nicholas E Member Since: May 28, 2017
3 of 26

thanks Goran, all clear.

 

BTW: how do I contact 'Customer Support' ?

 

Thanks,

 

Nicholas

ramchandramani
Active Member
Ramchandramani S Member Since: Nov 14, 2018
4 of 26

I'm having the same problem, please help!

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
5 of 26

Hi Ramchandramani,

 

Could you please share the text of the error you`re receiving on your end? Thank you.

~ Goran
Upwork
ramchandramani
Active Member
Ramchandramani S Member Since: Nov 14, 2018
6 of 26

Hi, it's saying Unauthorized card, but last week I did payment through this credit card. Please help.

ramchandramani
Active Member
Ramchandramani S Member Since: Nov 14, 2018
7 of 26
''We are unable to authorize your card. Please add another billing method or contact your issuing bank.''- this is an error I'm getting while doing payments and even I can't purchase connect nor upgrade my plus membership. I did purchased connects on the last 9th of June by the same credit card and now it's giving me this error. Please kindly show me some way! 
 
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
8 of 26

Hi Ramchandramani,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
99e45b0f
Active Member
Muneeb A Member Since: Aug 12, 2021
9 of 26

Sorry, we are unable to authorize this credit card. Please check the card information or try another card. Questions? Contact us. i got this error and unable to send money to freelancer please help.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 26

Hi Munneeb,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.

~ Goran
Upwork
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