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Re: unable to authorize credit card

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Active Member
Nicholas E Member Since: May 28, 2017
1 of 11

in the past months we have made multiple Upwork payments with our credit card. As of yesterday we get the following message:

 

Sorry, we are unable to authorize this credit card. Please check the card information or try another card. Questions? Contact us.

 

All card details are unchanged and still correct. Also the card is still valid (not expired).

 

We want to continue using this company credit card and don't want to change it.

 

What can we do? 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 11

Hi Nicholas, 

I just investigate this and looks like everything is working on our end. You might want to check with your bank about the card if there is a problem. 
If they say that everything is ok, contact me in a PM or customer support with details about this.


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Active Member
Nicholas E Member Since: May 28, 2017
3 of 11

thanks Goran, all clear.

 

BTW: how do I contact 'Customer Support' ?

 

Thanks,

 

Nicholas

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Active Member
Ramchandramani S Member Since: Nov 14, 2018
4 of 11

I'm having the same problem, please help!

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
5 of 11

Hi Ramchandramani,

 

Could you please share the text of the error you`re receiving on your end? Thank you.


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Active Member
Ramchandramani S Member Since: Nov 14, 2018
6 of 11

Hi, it's saying Unauthorized card, but last week I did payment through this credit card. Please help.

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Ramchandramani S Member Since: Nov 14, 2018
7 of 11
''We are unable to authorize your card. Please add another billing method or contact your issuing bank.''- this is an error I'm getting while doing payments and even I can't purchase connect nor upgrade my plus membership. I did purchased connects on the last 9th of June by the same credit card and now it's giving me this error. Please kindly show me some way! 
 
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
8 of 11

Hi Ramchandramani,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
9 of 11

Hi Nicholas,

Please go to this Link, at the bottom click on the green button Get Help from Upwork. After you fill up the suggested fields in the new pop up you will be asked if you want to chat/submit via ticket/phone or ask on community. You can chose the best option for yourself.


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Active Member
Nicholas E Member Since: May 28, 2017
10 of 11

I tried that route a few times, but the option chat / phone / email does not appear. These are the only options:

 

  • Discuss with Upwork Communit
  • Read Tips on Upwork Hiring Headquarter

 

So, it's kind of difficult to get in touch with Upwork.

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