in the past months we have made multiple Upwork payments with our credit card. As of yesterday we get the following message:
Sorry, we are unable to authorize this credit card. Please check the card information or try another card. Questions? Contact us.
All card details are unchanged and still correct. Also the card is still valid (not expired).
We want to continue using this company credit card and don't want to change it.
What can we do?
I just investigate this and looks like everything is working on our end. You might want to check with your bank about the card if there is a problem.
If they say that everything is ok, contact me in a PM or customer support with details about this.
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
I tried that route a few times, but the option chat / phone / email does not appear. These are the only options:
So, it's kind of difficult to get in touch with Upwork.