unable to authorize credit card

[#1]

in the past months we have made multiple Upwork payments with our credit card. As of yesterday we get the following message:

Sorry, we are unable to authorize this credit card. Please check the card information or try another card. Questions? Contact us.

All card details are unchanged and still correct. Also the card is still valid (not expired).

We want to continue using this company credit card and don't want to change it.

What can we do? 

[#2]

Hi Nicholas, 

I just investigate this and looks like everything is working on our end. You might want to check with your bank about the card if there is a problem. 
If they say that everything is ok, contact me in a PM or customer support with details about this.

[#3]

thanks Goran, all clear.

BTW: how do I contact 'Customer Support' ?

Thanks,

Nicholas

[#4]

I'm having the same problem, please help!

[#5]

Hi Ramchandramani,

Could you please share the text of the error you`re receiving on your end? Thank you.

[#6]

Hi, it's saying Unauthorized card, but last week I did payment through this credit card. Please help.

[#7]

''We are unable to authorize your card. Please add another billing method or contact your issuing bank.''- this is an error I'm getting while doing payments and even I can't purchase connect nor upgrade my plus membership. I did purchased connects on the last 9th of June by the same credit card and now it's giving me this error. Please kindly show me some way! 

[#8]

Hi Ramchandramani,

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.

[#9]

Hi, I'm trying to hire a freelancer on Upwork but it's not accepting my MasterCard for payment method, you can see in the image below attached. It says we unable to authorize your card

I'm also a freelancer in Upwork and I know we can not pay another freelancer from our balance.

[#10]

Hi Zain,

Thank you for reaching out to us. I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. 

Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

[#11]

Sorry, we couldn't add your card. Please try a different one. If you still need help, contact customer support.

I am receiving this error while adding my card in billing method.

[#12]

Sorry, we are unable to authorize this credit card. Please check the card information or try another card. Questions? Contact us. i got this error and unable to send money to freelancer please help.

[#13]

Hi Munneeb,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.

[#14]

I've hired a freelancer on Upwork and want to place my first order but I'm getting error like
Sorry we're unable to authorise this credit card please check the card information or try another card. Question?contact us
(I'm using my visa debit card)

[#15]

Hi Zain,

I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

[#16]

Hello I'm having this problem when trying to pay one of your freelancers. 

"The payment method you submitted could not be authorized. Please try using another one or contact Customer Support."

[#17]

Hi Manuel,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#18]

Hi Luiggi,

I am facing payment method issue or you can say transaction issue as I proceed to funds and hire freelancer I get "Sorry something went wrongg at our end.Refresh the page and try again" as I refresh it.I get "Sorry,we couldn't charge the billing method you selected please try  different one".I am facing this issue since 7 oct kindly help me resolve this.

[#19]

Hi Ilham,

I checked your account but couldn't find any payment method or recent transactions. Are you referring to another or a different account? Could you please send us more information about your concern so that we can assist you accordingly and more efficiently? Looking forward to your response.

[#20]

Hello Manuel. Does your Payment issue solved ? My client also getting same error when he try to make payment. And it was exactly same day, 8 october.

[#21]

hello i have an issue with my client payment i cant make offers or creat contracts it returns Sorry, we couldn't charge the billing method you selected. Please try a different one , and my card doesn't have any issue and its working fine 

[#22]

Hi Fares,

I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. Please contact your card-issuing bank to confirm if they allow recurring transactions on your cards as Upwork payments are classified as ‘recurring’.

I can also see that you've raised a ticket regarding your concern and it's been forwarded to the appropriate team for review. Please allow them time to review your case and you should be getting an update on your ticket here.

[#23]

Facing the same issue, this is the worst payment method I have ever seen on such kind of big platform. I have tried my all 3 bank accounts and card but still facing this issue even though Every card of mine belongs to a different bank

[#24]

Hi Sharjeel,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[#25]

Sorry, we couldn't add your card. Please try a different one. If you still need help, contact customer support.

I am receiving this error while adding my card in billing method.