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unable to delete account

Active Member
Alex V Member Since: Feb 13, 2019
1 of 2

obviously not able to contact customer support directly, so here we go:

  1. created account (1) with work email
  2. later turned out the team already had an existing account (2).  the owner of the account turned on auto sign-in for the domain and send me an invite
  3. i clicked through the invite and was able to join the team account
  4. able to see two accounts in my Settings and toggle between them
  5. when i am in account (1), i removed all jobs, etc....  when i attempt to close the account, Upwork thinks i am in account (2) and tells me i am not the owner of the team.  looks to me like a bug

Moderator - can you please help escalate?  Tx!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 2

Thank you for reaching out to us, Alex. I've escalated your request to our support team and one of our agents will reach out you directly to assist you with your request. 

~ Bojan
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