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Re: unable to pay through visa card

Active Member
Muhammad A Member Since: Sep 23, 2017
1 of 14

"We are unable to authorize your card. Please add another billing method or contact your issuing bank" This message appears when i try to pay through my debit card. whats the issue? and how can i fix it.

Community Guru
Preston H Member Since: Nov 24, 2014
2 of 14

re: "This message appears when i try to pay through my debit card. whats the issue? and how can i fix it."

 

Sorry about that. But you can't use your debit card.

 

Upwork needs you to use a regular credit car that isn't a debit card.


When you try to use your debit card, the Upwork system is automatically checking to see if it is a debit card, and it is rejecting it.

Active Member
Muhammad A Member Since: Sep 23, 2017
3 of 14

But in payment options there is no such condition of "Proper credit card". Please further elaborate it.

Furthermore i have visa debit card

Community Guru
Hieu T Member Since: Aug 11, 2017
4 of 14

Only credit card.

Hieu T

Vietnamese translator
Community Guru
Preston H Member Since: Nov 24, 2014
5 of 14

Some debit cards may work. Most won't. Regardless of what that form says, Upwork's documentation elsewhere states that some types of cards can't be used.

 

Read:

 

Billing Methods

 

"Upwork accepts Visa, Mastercard, and American Express cards. Virtual card numbers, gift cards, and Prepaid cards are not accepted."

Moderator
Avery O Moderator Member Since: Nov 23, 2015
6 of 14

Hi Muhammad, 

 

I would like to confirm that virtual card numbers, gift cards, and prepaid cards are not accepted on the platform. Please check out this help article to know which methods are available on the platform.


-Avery
Untitled
Active Member
Zaheer A Member Since: Dec 17, 2018
7 of 14

I have master card but i am facing same error.?

Plug and play WordPress developer.
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
8 of 14

Hi Zaheer,

 

I'm sorry to hear you weren't able to set up your payment method. For more details about payment methods available on Upwork and how to set up a new payment method, check out our this guide, thank you!

~ Bojan
Untitled
Active Member
Waheed H Member Since: Aug 11, 2018
9 of 14

hy

 

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Community Guru
Vivek K Member Since: May 28, 2016
10 of 14

In India only some debit cards can be used on international websites moreover it needs to be enabled for international use before it can be used on international website.

I do not know about your location, but in case you think this is a possibility in your case ask your bank to issue an international debit card and enable it for use and then try.

 

 

 

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