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Re: unable to pay through visa card

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
21 of 28

Thank you for reaching out to us, Fazal.

 

One of our team members will reach out to you directly via support ticket to assist you with your concern.


~ Bojan
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shahnewaz_nsu
Active Member
Shahnewaz A Member Since: Sep 26, 2019
22 of 28

Looks like so many people have the same problem but still no solution. I have provided information of a credit card with which so many purchases were made from other sites but here it doesn't work. I can't purchase any connect now.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
23 of 28

Hi Shahnewaz,

 

I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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deveshlinux01
Active Member
Devesh T Member Since: Sep 27, 2017
24 of 28

I checked on this issue, i used to have prepaid visa cards which worked fine with buying connects and that worked fine for almost 6 months. Suddenly i am geeting this message from last 2 weeks - 

We are unable to authorize your card. Please add another billing method or contact your issuing bank.
 
I checked with upwork so they said there is no issue with upwork system, so i checked with bank about the issue and the error code they receives, they said upwork payment garway trying to create recurring payment and error code they receive is recurring.. I called upwork and they are supposed to come back to me on this,
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
25 of 28

Hi Devesh,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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hinakhalid44
Active Member
Hina K Member Since: Oct 15, 2020
26 of 28
Hi
I am facing same issue i can't set my payment method i see message that we are unable to authorize ur card kindly help me out resolve my issue please
egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
27 of 28

Hi Hina,

 

I checked and It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

 

~ Nikola

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c1357dab
Active Member
Mark S Member Since: Apr 6, 2021
28 of 28

Hi I have exactly the same problem, and as a hirer, am unable to start work with my chosen freelancer.

 

I can set up a personal visa debit card, but not using my business visa debit card. This will make tracking payments and tax a real nightmare...

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