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unable to pay through visa card

Active Member
Waheed H Member Since: Aug 11, 2018
11 of 19



Community Guru
Vivek K Member Since: May 28, 2016
12 of 19

In India only some debit cards can be used on international websites moreover it needs to be enabled for international use before it can be used on international website.

I do not know about your location, but in case you think this is a possibility in your case ask your bank to issue an international debit card and enable it for use and then try.




Active Member
Vishal J Member Since: Jul 4, 2017
13 of 19

Hello Vivek sir,

 which debit card ( bank name ) is best in India for an international transaction like on upwork or any other platform, and which credit card ( bank name ) is better.

Ace Contributor
Malik S Member Since: Jul 12, 2018
14 of 19

Same here today I am trying to upgrade my account and facing this error 


Your payment could not be processed. Please choose an alternate payment method or retry again later.

Please check because I have no other option to as a billing method.

Paypal is not offering its service in Pakistan due to some issue.

Aleksandar D Moderator Member Since: Mar 23, 2019
15 of 19

Hi Malik,


Thanks for reaching out to us. I'm sorry to hear you weren't able to set up your payment method. I would like to confirm that virtual card numbers, gift cards, and prepaid cards are not accepted on the platform. For more details about payment methods available on Upwork and how to set up a new payment method, check out our this guide.


Thank you.

~ Aleksandar
Active Member
Fazal K Member Since: Jun 29, 2019
16 of 19


i have same problem even i am using credit card and my card is working on other sites and i also confirm from my bank about international gateway is on please help 

Bojan S Moderator Member Since: Mar 9, 2018
17 of 19

Thank you for reaching out to us, Fazal.


One of our team members will reach out to you directly via support ticket to assist you with your concern.

~ Bojan
Active Member
Shahnewaz A Member Since: Sep 26, 2019
18 of 19

Looks like so many people have the same problem but still no solution. I have provided information of a credit card with which so many purchases were made from other sites but here it doesn't work. I can't purchase any connect now.

Goran V Moderator Member Since: Mar 24, 2017
19 of 19

Hi Shahnewaz,


I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.