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unable to pay through visa card

Active Member
Vishal J Member Since: Jul 4, 2017
11 of 17

Hello Vivek sir,

 which debit card ( bank name ) is best in India for an international transaction like on upwork or any other platform, and which credit card ( bank name ) is better.

Ace Contributor
Malik S Member Since: Jul 12, 2018
12 of 17

Same here today I am trying to upgrade my account and facing this error 


Your payment could not be processed. Please choose an alternate payment method or retry again later.

Please check because I have no other option to as a billing method.

Paypal is not offering its service in Pakistan due to some issue.

Aleksandar D Moderator Member Since: Mar 23, 2019
13 of 17

Hi Malik,


Thanks for reaching out to us. I'm sorry to hear you weren't able to set up your payment method. I would like to confirm that virtual card numbers, gift cards, and prepaid cards are not accepted on the platform. For more details about payment methods available on Upwork and how to set up a new payment method, check out our this guide.


Thank you.

~ Aleksandar
Active Member
Fazal K Member Since: Jun 29, 2019
14 of 17


i have same problem even i am using credit card and my card is working on other sites and i also confirm from my bank about international gateway is on please help 

Bojan S Moderator Member Since: Mar 9, 2018
15 of 17

Thank you for reaching out to us, Fazal.


One of our team members will reach out to you directly via support ticket to assist you with your concern.

~ Bojan
Active Member
Shahnewaz A Member Since: Sep 26, 2019
16 of 17

Looks like so many people have the same problem but still no solution. I have provided information of a credit card with which so many purchases were made from other sites but here it doesn't work. I can't purchase any connect now.

Goran V Moderator Member Since: Mar 24, 2017
17 of 17

Hi Shahnewaz,


I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.