I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
I checked on this issue, i used to have prepaid visa cards which worked fine with buying connects and that worked fine for almost 6 months. Suddenly i am geeting this message from last 2 weeks -
I checked and It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.