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unable to pay through visa card

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
21 of 25

Hi Shahnewaz,

 

I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Devesh T Member Since: Sep 27, 2017
22 of 25

I checked on this issue, i used to have prepaid visa cards which worked fine with buying connects and that worked fine for almost 6 months. Suddenly i am geeting this message from last 2 weeks - 

We are unable to authorize your card. Please add another billing method or contact your issuing bank.
 
I checked with upwork so they said there is no issue with upwork system, so i checked with bank about the issue and the error code they receives, they said upwork payment garway trying to create recurring payment and error code they receive is recurring.. I called upwork and they are supposed to come back to me on this,
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
23 of 25

Hi Devesh,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Hina K Member Since: Oct 15, 2020
24 of 25
Hi
I am facing same issue i can't set my payment method i see message that we are unable to authorize ur card kindly help me out resolve my issue please
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Moderator
Nikola S Moderator Member Since: Jul 2, 2020
25 of 25

Hi Hina,

 

I checked and It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

 

~ Nikola

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