Dec 19, 2019 11:55:42 AM by Phillip S
Recently overdrafted my bank account.(not much money) but now i will be paying an overdraft fee and a late fee every time the account is negative till the refund hits my account.There is no final verifcation on payment to allow the transaction. I wanted to CHANGE from bank account to credit card for payment in escrow. This is a very decieving business practice. There should be a final authorization notice to charge bank/card before funds are taken out. I hope this gets to the correct department to be fixed. I would like to continue to do business here, but this is very decieving. Please fix this issue.
Dec 19, 2019 02:30:55 PM by Phillip S
If no action is taken I will consider additional actions to protect buyers in the future.
Dec 19, 2019 02:46:00 PM by Bojan S
Hi Phillip,
Thank you for your feedback, I'll be sure to forward it to the team. I see you've also discussed this over the phone with one of our team members and they have also received your feedback and gone over how the payment process works on Upwork.
Thank you!