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93caacc9
Community Member

upwork takes money out with no final verification payment method

Recently overdrafted my bank account.(not much money) but now i will be paying an overdraft fee and a late fee every time the account is negative till the refund hits my account.There is no final verifcation on payment to allow the transaction. I wanted to CHANGE from bank account to credit card for payment in escrow. This is a very decieving business practice. There should be a final authorization notice to charge bank/card before funds are taken out. I hope this gets to the correct department to be fixed. I would like to continue to do business here, but this is very decieving. Please fix this issue.

2 REPLIES 2
93caacc9
Community Member

If no action is taken I will consider additional actions to protect buyers in the future.

BojanS
Community Manager
Community Manager

Hi Phillip,

 

Thank you for your feedback, I'll be sure to forward it to the team. I see you've also discussed this over the phone with one of our team members and they have also received your feedback and gone over how the payment process works on Upwork.

 

Thank you!

~ Bojan
Upwork
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