Feb 23, 2018 06:01:35 AM by Sandy N
Received invitation from client - signed in as requested. I am already a client with a different email address - I can get to his job responses to interview
Solved! Go to Solution.
Feb 23, 2018 08:19:00 AM by Nina K
Hi Sandy,
Please click on the upper right-hand corner of your page and you will see the option to toggle between both the accounts. When you switch over to the account associated with that team, you should be able to see the messages there. Hope that helps and please let us know if you have any other questions.
Feb 23, 2018 08:19:00 AM by Nina K
Hi Sandy,
Please click on the upper right-hand corner of your page and you will see the option to toggle between both the accounts. When you switch over to the account associated with that team, you should be able to see the messages there. Hope that helps and please let us know if you have any other questions.
Jan 31, 2019 01:22:49 PM by Sima S
Hi Nina,
I received an invite from a client to join their team, but when I click on the link it takes me to my Job Feed. I tried to click on my name on the top right, but did not see an option to toggle between me and my client. Is there any other way to access?
Thanks,
Sima
Jan 31, 2019 03:30:16 PM by Joanne P
Hi Sima,
Can you please try another browser or clear your cache and cookies. If you still experience the same issue, please let us know.
Sep 11, 2019 11:33:42 AM by Dharni P
Hi Joanne,
I find myself in the same situation. Would you be able to help?
thank you
Sep 11, 2019 12:23:04 PM by Bojan S
Hi Dharni,
We'll have one of our agents reach out to you via support ticket to assist you with your request!
Thank you for reaching out to us.
Jan 31, 2019 01:34:39 PM by Natalie S
I'm getting an error message on the sign up page that says "We can't complete your request now". I've been invited to join my company's team by my boss, and have tried to sign up several times now both in Chrome and Firefox. I've cleared cache and cookies and still getting an error. I even tried just logging in and am getting the same error message.
Jan 31, 2019 03:31:33 PM by Joanne P
Hi Natalie,
Just to confirm, are you referring to the account that you used to post here in the community or it is for another account?
Feb 1, 2019 08:17:15 AM by Bojan S
Thank you for following up with confirmation, Natalie. We'll have one of our agents reach out to you directly to assist you in joining the Team you were invited to.
Feb 1, 2019 07:44:34 AM by Hank H
I get a http 500 error when trying to join upwork after being invited to a team
Feb 1, 2019 08:04:44 AM by Bojan S
Hi Hank,
One of our team mebers will reach out to you directly to the email associated with this account you're reaching out to us from and assist you with joining the Team you're invited to.
Thank you for reaching out to us.
Feb 11, 2019 08:22:33 AM by Justin K
I also received an Error 500 after being invited to join a team by a coworker. I've tried using different browsers and clearing caches. What can I do? Thank you
Feb 11, 2019 08:49:38 AM by Bojan S
Thank you for reaching out to us, Justin.
We'll have one of our agents reach out to you directly and assist you further with this issue.
Feb 12, 2019 09:43:14 AM by Justin K
Hi Bojan,
An agent reached out to me almost 24 hrs ago and I responded to their question right away, but after that, I have not had any further follow-up on my original issue. I emailed them again this morning to follow up and have still not heard back. Can you assist me, or put me in touch with another agent? I am still not able to access the site. Thank you!
Feb 12, 2019 10:13:52 AM by Bojan S
Hi Justin,
I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to update you directly on your support ticket as soon as possible. Thank you for your patience.
Feb 8, 2019 08:42:10 AM by Preston P
Are areas of upwork's site down right now, or is there an issue with my account? Every time I try to log in, it gives me this error:
Error 500 (A)
Trace ID: 4a5f6bc7fdefc7c7-DEN
This happens on Chrome and Safari, with or without the browser cache cleared, in incognito mode and normal mode, on my macbook and iphone.
Feb 8, 2019 09:58:29 AM by Bojan S
Hi Preston and Mike,
I shared your accounts information with our support team and one of our agents will reach out to you directly to assist you further with your logging in issue, thank you for your patience.
Feb 8, 2019 01:37:23 PM by Jason G
I keep trying to join the group that I was invited to but I continue to get an Error 500 (A) message.
Feb 8, 2019 02:13:21 PM by Bojan S
Hi Jason,
One of our team members will reach out to you directly and assist you further with your concern, thank you.
Feb 9, 2019 01:02:00 PM by Djordje C
Hello, i m new to upwork, but i make my account a long time ago. For some reason i cant login.
This is the error.
We can't complete your request now
Please try again later.
Error 500 (A)
Trace ID: 4a693e65da7d7ca2-BEG
Feb 9, 2019 01:49:37 PM by Bojan S
Thank you for reaching out to us, Djordje!
We'll have one of our agents reach out to you directly via the email associated with your account and assist you further with your logging in issue.
Feb 10, 2019 08:37:41 AM by Tom L
I am unable to log in after accepting an invitation to collaborate on a job posting. Once I try to log in to the account I just created I am then permanently locked out. I have already tried clearing cookies and cache. This also happens in an incognito window. Very frustrating. It appears you are using PerimeterX - perhaps this issue is related.
Feb 10, 2019 09:20:51 AM by Bojan S
Hi Tom,
I apologize for the inconvenience this issue caused you. We'll have one of our agents reach out to you and assist you further with your logging in issue and joining the team you were invited to.
Thank you for reaching out to us.
Feb 3, 2019 12:44:52 AM by Rui X
Hello All,
I got kept in loop when I click the invitition email link from my workmate to join Upwork, and it kept giving error message like this.
We can't complete your request now
Please try again later.
To report this problem, click here.
For availability updates, visit our site status page.
Error 500 (A)
Trace ID: 4a339a75bfb56ce8-SJC
Feb 3, 2019 04:58:54 AM by Joanne P
Hi Rui,
Can you please send me more information via PM by clicking on my name? If you can, Please send a screenshot of the page you are seeing the error as well. Thank you!
Feb 7, 2019 01:55:11 PM by Catherine D
Hi all,
I am getting the same error message.
I tried messaging the Moderator who replied to @Rui X's original post but don't have the authority to do so.
Feb 7, 2019 02:19:30 PM by Rui X
Hi,
I got thru the accuout setup after one admin invited me to a chat room.
But I am still curious about the root cause tho.
Thank you.
Rui
Feb 7, 2019 02:40:15 PM by Joanne P
Hi Catherine,
I've shared your concern to our team, and one of our customer support agents will reach out to you via email to assist you further. Thank you!
Feb 12, 2019 07:38:51 AM by Amanda P
I am getting the same type of error message. Even when I cleared my cache and used a different browser, it still comes up with the same error message.
Feb 12, 2019 07:56:44 AM by Bojan S
Hi Amanda,
We'll have one of our agents reach out to you shortly and assist you with this issue, thank you for reaching out to us.
Feb 13, 2019 08:56:18 AM Edited Feb 13, 2019 09:28:32 AM by Bojan S
I have this same issue, I keep getting the error: **Edited for community guidelines** - and I've cleared caches and cookies. I can access a different upwork account just fine. It only seems to be an issue with a newly created account. Please help!
Feb 13, 2019 09:30:30 AM by Bojan S
Hi Jonah,
We'll have one of our agents reach out to you directly via email and assist you further with your concern, thank you for reaching out to us.
Feb 18, 2019 11:50:58 AM by Jaydeep Z
When I logged into UpWord for first time after registration I am getting below screen.
I have latest chrome. Cleared cache couple times. Tried after 30 minutes but nothing works please help!
Feb 18, 2019 12:03:08 PM by Yeasir A
Feb 18, 2019 12:15:22 PM by Bojan S
Hi Jaydeep,
We'll have one of our agents reach out to you directly to assist you further with your logging in issue.
Thank you for reaching out to us.
Feb 18, 2019 12:23:29 PM Edited Feb 18, 2019 12:57:31 PM by Bojan S
Seems like I am able to now and have created profile and submitted for review. Hope everything will go good.
And thanks everyone for your help but it seems it was temporary issue which resolved automativally.
Thanks,
Jay **Edited for community guidelines**
Mar 13, 2019 02:20:28 PM by Ryan V
I get "We can't complete your request now" when I login. This is happening on multiple computers, different browsers, also in incognito mode (for fresh cache). All the same result. Any ideas?