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wrong invoice amounts on Upwork invoices

Active Member
Tomasz C Member Since: Feb 13, 2018
1 of 9

Reports -> Transactions menu shows invoices which for some reason don't match our credit card payments.

 

For example, for a recent job I've posted, our credit card charge is $308,25 - however, the invoice amount is only $300. Where is the missing $8?

 

Invoices which don't match the payments amounts are useless according to our accounting and will raise tax investigation against our company -- therefore, we need a proper invoice from Upwork.

 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 9

Hi Tomasz,

Our team will contact you directly and assist you further, thank you!


Untitled
Active Member
Tomasz C Member Since: Feb 13, 2018
3 of 9

Hello Goran,

 

so far, nobody from your team contacted me regarding wrong amounts on Upwork invoices - do you know why?

Community Guru
Nina K Member Since: Nov 29, 2017
4 of 9

Hi Tomasz,

One of our representatives reached out to you via email ticket on 03/16/17. You can also access the ticket directly here.

~Nina
Untitled
Community Guru
Petra R Member Since: Aug 3, 2011
5 of 9

2.75% payment processing fee...

 

300 + 2.75% = 308.25

 

 

 

Active Member
Tomasz C Member Since: Feb 13, 2018
6 of 9

I understand it's payment processing fee, but I don't understand why this amount is not on the invoice.

 

I.e. if I buy a yoghurt in Walmart, or buy a computer on Amazon - these companies pay credit card processing fee (which is closer to 0.3-0.4% not, 2.75%!) and yet they don't subtract it from the invoice amount, like Upwork does. Is it even legal?

Active Member
Hendrik W Member Since: Jan 27, 2019
7 of 9

In Germany, this probably wouldn't be legal - but obviously Upwork does not care so much for the legal basis of their fees as for charging them.

 

Also, is there a way to identify which transaction (on myl paypal or bank account) corresponds to which invoice? As far as I see, there is no ID or number that is identical in invoices and paypal-/bank-transactions. How am I supposed to know what exactly you charged me for?

 

Finances over the internet are not a brand-new thing. Is there any specific reason this is so complicated with Upwork? It should be pretty easy to put the same number on the invoice as on the bank/paypal-transaction...

 

Thanks in advance for your reply!

Community Guru
Vivek K Member Since: May 28, 2016
8 of 9

My receipts at upwork shows Payment Processing Fee. 

 

INV-UP.PNG

Community Guru
Vivek K Member Since: May 28, 2016
9 of 9

 

It  seems the processing fee is mentioned on receipts But there is no mention of it on invoices.

 

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