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Customer Service Incentive

Moderator
Avery O Moderator Member Since: Nov 23, 2015
11 of 26
Hi everyone,

I wanted to post this here so that it's visible. Our team was able to confirm that users will receive an email notifying them of who registers through their unique referral link once they are accepted into the marketplace

-Avery
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Community Guru
Jennifer M Member Since: May 17, 2015
12 of 26

Hey mods, I'm pretty sure I got this email and I can't find it. I talked to my friend and he said he's interested but asked what you guys are paying. Does Upwork have a standard rate or range that they'll pay so that I can tell him? I want to refer him but I have no idea how the pay works.

 

Also, is there a limited amount of time he has to work? 

 

thank youse in advance

Moderator
Avery O Moderator Member Since: Nov 23, 2015
13 of 26

Hi Jennifer, 


Thanks for your question. I wanted to clarify that this link is inviting your friend to be part of the Upwork marketplace by registering for a freelancer account with your personal link. As such, your friend may choose a rate that fits his skills and experience. 


-Avery
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Community Guru
Isabelle Anne A Member Since: May 19, 2014
14 of 26

Preston H wrote:

I can't refer anybody.

 

Everybody I know already works as an Upwork customer service representative for free by spending inordinate time answering questions in the Community Forum.


Cat LOL Man LOL Robot LOL Smiley LOL Woman LOL

 

Funniest post I've read in a while Preston!

Community Guru
Nichola L Member Since: Mar 13, 2015
15 of 26

Isabelle Anne A wrote:

 

Funniest post I've read in a while Preston!

 

______________________________________

 Agree 100% - Preston wins funniest post for this week (maybe for the year!) Smiley Happy


 

Community Guru
Tiffany S Member Since: Jan 15, 2016
16 of 26

Scott B wrote:

Preston H wrote:

Yeah... I received that email as well...

It makes it seem like Upwork is strenuously looking for customer service reps.

 

Which surprises me. I would have thought that they're easy to find.


They are but like most things, good one's are hard to find. That's true across all professions of course but perhaps to UW the CS freelancer is a low hanging fruit that they feel they should be doing better with.  [shurgs]


 Either they're looking for something very specific or the quality of customer service reps on Upwork is very poor, because there are already more than 100,000 freelancers in that category. My guess would be that they've taken on an enterprise client who wants to outsource customer service and they need a large group of quality CS workers to handle it.

Community Guru
Scott B Member Since: Nov 20, 2015
17 of 26

I agree Tiffany that there should be plenty but quality is likely an issue. This is an area that I assume UW can get corporate clients where it has troubles in many other areas. Finding good talent for those corporate customers to keep coming back is likely a huge challenge. 

Community Guru
Wendy C Member Since: Aug 24, 2015
18 of 26

My money is on Tiffany's thought ... it makes sense. 

 

Unless ...

There is a hidden agenda ....

Community Guru
Tonya P Member Since: Nov 26, 2015
19 of 26

Well, it has to be a CS who can earn $500 in the first month. So, the $3 an hour folks might not be doing it for them. 

Community Guru
Nichola L Member Since: Mar 13, 2015
20 of 26

They are looking for Talent Specialists - and who better to find them than a team of ready-made, top-rated HR specialists with the oh so generous reward if their find makes $500. 

 

I think I would need a bigger incentive than that (if I lived in the U.S. of course). 

 

(Incidentally, is the reward free of service charges?)

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