Hello Upwork Community,
As of December 13, 2024, the Upwork Community and Upwork Academy will be closing. We understand these spaces have provided valuable resources and connections, and we recognize that this news may be disappointing.
Moving forward, we encourage you to visit the Upwork Help Center, which will continue to host existing help content. Academy learning paths and videos will also be transitioned to the Help Center, so you’ll still have access to these valuable resources.
We want to express our deepest gratitude to everyone who has contributed to making the Upwork Community and Academy so special. Whether you’ve asked questions, shared your knowledge, or quietly read along—you’ve helped shape something truly wonderful.
If there are any discussions or resources you’d like to keep, please make sure to save them before December 13th. We will keep this post updated with any new information, including links to where the content will be available in the Help Center once it has been transitioned over.
The Upwork Community Team
Frequently Asked Questions
When is the official closing date of the Community and Academy?
December 13th, 2024
Why is this happening?
We are closing the Upwork Academy and Community platforms as part of our efforts to streamline how we support freelancers. While these resources have provided value, we believe that transitioning the most-used educational content to our Help Center will better serve our community in the long run. This approach enables us to consolidate support in one place, making it easier to find the guidance you need, when you need it.
We're grateful for the connections and learning that have taken place in these spaces and thank you for being part of them.
Is this closure permanent or temporary?
The closure is permanent. There are no current plans to reopen the Upwork Community or Upwork Academy in the future.
Can I retrieve my posts, messages, or any shared content before the closure?
Absolutely. We encourage you to save any important posts, messages, or content from the Community forums before the closing date. After the closure, this information will no longer be accessible.
Are there alternative platforms where freelancers can connect and collaborate?
While the Upwork Community will no longer be available, freelancers can connect and collaborate through various professional networking platforms such as industry-specific forums, and social media groups dedicated to freelancing and remote work.
What will happen to the educational resources available in the Upwork Academy?
Academy Learning Paths and videos will be available in the Help Center going forward.
How can I get support or assistance after the platforms close?
You can continue to receive support through our Help Center and by contacting our Customer Support team. These channels remain open and ready to assist you with any questions or issues.
How will new freelancers receive guidance without these resources?
New freelancers can utilize the extensive resources available in our Help Center, which includes guides, tutorials, and FAQs designed to help you navigate the platform successfully.
What should I do about ongoing discussions or unresolved issues in the Community?
We encourage you to conclude any ongoing discussions and save any valuable information before the closure date. For unresolved issues, please reach out directly to our Customer Support team for assistance.
Will there be an archive of the content available after the closure?
No, there will not be a publicly accessible archive of the Community or Academy content. Please make sure to save any important information you may need before the platforms close
What will happen to my Academy Badges?
Your Academy badges will no longer be visible on your profile once the Academy closes on December 13, 2024. We recommend saving any information about your badges if you wish to keep a record of your achievements.
Will Coaching and Workshops still be available?
Unfortunately, live coaching sessions and workshops will no longer be available after December 13, 2024. We are currently exploring alternative ways to offer learning opportunities, and we encourage you to keep an eye on the Help Center for updates.
