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Is there a way to block another community member so I no longer see his or her responses in threads?

Active Member
Mat V Member Since: May 7, 2018
1 of 23

There is a community member who routinely writes aggressive, unprofessional, or otherwise obnoxious responses to threads here in the Upwork community, often after a question has been adequately answered by others. This behavior would result in job dismissal if it occured in a normal business office, but for some reason we are so used to childish behavior online that this person has been given a pass.

 

I'm not here to get others to agree with me or gang up on this person, but I would like to know if there is a way to block a specific individual. So far, I have been unable to find anything. If it's not an option, and an Upwork employee sees this message, I would ask that my request be passed along to the website engineers.

 

Thank you for any polite responses.

Community Guru
Nichola L Member Since: Mar 13, 2015
2 of 23

Mat,

 

This is a public forum. If someone has offended you, then either you can answer in kind, which sometimes occurs here and can  escalate - known as popcorn time - until a moderator intervenes,  or you can click on the "report inappropriate content" in the dropdown menu and complain about the offending message.

 

However, you should bear in mind that we are all  freelancers (and clients) here. We are not in the corporate world, nor do we play by corporate rules - except those of Upwork  when applicable - so demanding the sacking of some individual who has displeased you, is out of order. 

 

The moderators do take a hand and do ban community members, but it is usually when a member makes consistently subversive remarks about the company. On the whole, leniency is the watchword here and I think most of us would like to keep it that way.

 

 

Community Guru
Renata S Member Since: Jun 10, 2014
3 of 23

Nichola L wrote:

Mat,

 

This is a public forum. If someone has offended you, then either you can answer in kind, which sometimes occurs here and can  escalate - known as popcorn time - until a moderator intervenes,  or you can click on the "report inappropriate content" in the dropdown menu and complain about the offending message.

 

However, you should bear in mind that we are all  freelancers (and clients) here. We are not in the corporate world, nor do we play by corporate rules - except those of Upwork  when applicable - so demanding the sacking of some individual who has displeased you, is out of order. 

 

The moderators do take a hand and do ban community members, but it is usually when a member makes consistently subversive remarks about the company. On the whole, leniency is the watchword here and I think most of us would like to keep it that way.

 

 


@Nichola
Well said.

@Mat
I think the biggest difficulty I have with the forum is that UW tends to rely on it as an alternate free overflow customer service provision. People who are trying to reach customer service for issues that would better be addressed by UW's customer service are often shunted onto the forum because either the customer service interface is too unintuitive for most people to navigate (I work as a technical editor and I find it nothing short of baffling how first-time users can actually manage to orient themselves), or  it takes too long for people with questions to get to an actual human being. I don't find the use of freelancers as alternate free customer service advisors fits my notion of professional practice, but UW, like a lot of companies, does use its forum in this way.

The forum is here for public discussions among platform users of all kinds, not just ones who come from the world of corporate work where people do things like wear ties and pantyhose. There are rules and it is moderated.Comments can from time to time get a bit snarky and acerbic. It may not be moderated to your professional taste. There are a lot of things that about UW that don't fit my professional taste (such as the fact that the company doesn't really do much to crack down on clients and freelancers that use the platform for repeated contract cheating projects, even though UW does supposedly have an academic integrity policy). I would much rather see UW's limited resources pointed at some of those than used to micromanage the forum. 

Community Guru
Noureldin Y Member Since: Sep 7, 2019
4 of 23

Unfortunately not, but you can always give them robust replies, and they will disappear by then.


Marvelous.
Community Guru
Preston H Member Since: Nov 24, 2014
5 of 23

Mat:

I'm not sure if it is possible to block a specific individual in the Forum.

 

But I can assure you that the Community Forum has excellent and responsive Forum Moderators, who do their best to help ensure that the Forum is a very professional place which is helpful to all Upwork users.

 

There ARE Community Forum guidelines, and if any post violates those guidelines, you can flag that post and report it.

 

It has been my experience that inappropriate posts which are reported are quickly removed. I even use the reporting tool to have posts moved into different sections (such as when a freelancer-specific question is posted in the Clients section), and this is done quickly.

 

If you do these things, then you'll make the Forum better for everybody, not just yourself.

 

You can ALSO send private messages to a Forum poster if she does something that really bothers you. Every regular Forum participant wants the Forum to be helpful to Upwork users as a whole. None of them want to annoy you.

 

re: "...we are so used to childish behavior online that this person has been given a pass."

 

We have all visited other sites and seen the kind of behavior that can be found online. I know exactly what you are talking about. I have seen it on sites such as news site and fan discussion boards where users rely on the anonymity of the medium to get away with being crude, vulgar, profane, disgusting, negatie, etc.

 

This is NOT a "free-for-all" forum, and it is NOT intended to be like that. Don't put the Upwork Community Forum in the same category as sites like that. This IS a professional work site and the standards expected within the Community Forum are much different.

Community Guru
Amanda L Member Since: Jan 23, 2018
6 of 23
Preston, why do you assume it's a female doing this? There are just as many snarky replies from men on the forums as women.
Community Guru
Preston H Member Since: Nov 24, 2014
7 of 23

re: "why do you assume it's a female doing this?"

 

I made no assumptions about gender.

 

I use pronouns such as "she" and "he" to refer to unknown people generically, without any gender implication.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
8 of 23

Hi Mat,

 

You're more than welcome to report any possible violations privately by sending a PM to one of the Community moderatorsClick the link on our name to be directed to our Community page and PM us.

 

Thank you!

~ Bojan
Untitled
Community Guru
Preston H Member Since: Nov 24, 2014
9 of 23

Mat: If it makes you feel any better... there are indeed regular Forum participants whose communication styles take some getting used to. (For some readers, this includes myself.) Furhtermore: The tenor of the Forum as a whole may require some adjustment if you are accustomed to seeing hightly structured communication styles in a corporate environment, or certain company Help Forums...

 

There are regular Forum participants who sometimes write posts which might seem wildly inappropriate or simply inexplicable if you're not familiar with them and with this Forum as a whole.

 

But after a bit of adjustment, most people find this Fourm to be incredibly helpful, useful, and friendly.

There are regular Forum participants who disagree with me on some specific points (typically not core procedural questions, but more arcane or "edge-case" stuff). But I know that their involvement in the Forum is positive and motivated by good intentions.

Active Member
Mat V Member Since: May 7, 2018
10 of 23

Hi Preston,

 

I assure you, the person in question is not you. I've never found your responses to be unprofessional in the slightest, and the fact that you followed up you initial response with more information to "make [me] feel better" only demonstrates this further.

 

Thank you for your thoughts.

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