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Aleksandr's avatar
Aleksandr H Community Member

Upwork Enterprise Team randomly dropped by and ended a contract.

I was wondering if anyone else has experienced this: I got a message today from the Upwork Enterprise Team account saying my contract with one of my current (or now former) Enterprise clients was being closed because they had failed to add a verified payment method. Now, I don't quite recall whether that was the case when I received the job invite and reviewed the job post (something I always do), but this struck me as odd for two reasons:

 

1. They're an enterprise client that's been with Upwork since March of last year. 

 

2. They've got about 157 generally positive reviews, as well as over $200k spent on the site.

 

I dunno. Seems strange if you ask me. I just checked, and the client's payment method is now (or perhaps had always been) verified.

3 REPLIES 3
Melissa's avatar
Melissa C Community Member

Could it be an expired credit card? They may have already fixed it. Those generally happen at the end of the month.
Aleksandr's avatar
Aleksandr H Community Member

Possibly, but I'm not sure. Just seems odd that they'd suddenly end our contract, even if that's the reason.

Ryan's avatar
Ryan C Community Member

Hello Aleksandr,

 

I'm sorry to hear that. Unfortunately, we can't share information regarding your client's account/billing issues. Once your client settled this issue, you may start working together again. Thank you.


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