Christine A wrote:
And my original post was only meant to express dismay that this is less likely to happen if Petra isn't around.
Maybe, but I actually do think Petra needs to be around LESS.
Claudia, I partly hear what you're saying, but maybe remember that this forum is not designed to be Customer Support, it's a discussion forum for users.
Claudia Z wrote:
Christine A wrote:
Lots of questions with confusing and/or incorrect responses (if they're read at all).
Can you please provide an example? From what I've noticed Upwork's customer service are doing a pretty good job.
I check occassionally the forum and often find it awkward that Upwork's customer service answer is lost in the thread, browsing several pages just to find the "official" answer, sometimes that's what it really matters. It's like some forum members are in competition with Upwork's CS. The impression created that a member is more valuable then CS is only because a member may be answering in the forum faster then a CS does.
You are right. The forum is filling up with answers a little difficult to digest, not to mention open tickets, questions that seem to have been read and canned answers.
Where is our enlightenment?
I r here. I troll mostly reddit now but reddit is about to pull the plug on my favorite sub so we'll all probably flood some other platform. I haven't been able to troll anywhere really because I've been extremely busy with work. I've only been able to play Final Fantasy 13 for 5 hours in the last 2 weeks and this displeases me.
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