Joining the Community

Avery O · Dec 16, 2019 05:31:40 PM

Hi Jackie,

I checked your account and can see that there seems to be an issue with your Paypal account. Please remove your Paypal account from your payment methods, and add it again to see if the issue will persist. Let me know if this doesn't resolve your issue.

-Avery

Jackie E · Dec 17, 2019 07:53:10 AM

I Avery, tried to locate paypal on upwork so to delete but, did not find. How do I locate paypal on here?? Thank you. Jackie

Bojan S · Dec 17, 2019 08:27:30 AM

Hi Jackie,

Could you please go to your account Settings - Billing Methods, there you should be able to locate the PayPal account.

Let us know if you any further assistance.

Thank you!

~ Bojan

Md Shamim R · Jan 31, 2020 03:50:33 AM

Hi there,

I'm Md Shamim Reza from Bangladesh. Last two days ago I got my 1st job and Upwork asked me to verify my Identity. I have submitted my government Issued photo ID card and gone for a video call. I have completed my video call verification and it is okay now. But they notified me that they can't accept my ID card because it was a temporary ID card. This ID card was given by our government.

As far I know, Upwork accepting this temporary ID card still now from Bangladesh. So why not my ID card acceptable.

Please help me.

Thanks

Bojan S · Jan 31, 2020 04:19:02 AM

Hi Md Shamim,

Please check this help article for more information bout the acceptable documents for the “Identity Verified” badge.

I can see that you already posted this question on the ticket you have with our team. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

Thank you for reaching out to us!

~ Bojan