I received this today:
It is If a project/job is canceled without forming a contract or if the client is suspended due to fraud we may refund the connects spent on your application. Please let us know which clients/proposals you are referring to so we can investigate and proceed.
I am new to Upwork. I was solicited for a job, applied and was accepted. They asked me to send my personal email address to communicate the details. I am reluctant to open their email or click on the attachement. Is this customary?
You can communicate using the Upwork messenger. You are also allowed to use your personal/work email, Skype, or other methods of communicating if that is what your client prefers. Thank you!
What initially made me leery was that they said I would be required to give them my passport number in order to issue a legal invoice for payment. I'm not willing to do this, and will only accept payment through the Upwork platform. Perhaps this is how they pay their in-house translators, or they may be confused. Should I report them?
Payments done through Upwork have official invoices that are ready to be downloaded or printed for record-keeping purposes. You may share this help article with your client for more information. We would be happy to assist your client if they need further information on how Upwork works to help them better understand the process. Just let us know, and we'll gladly assist further. Thank you!
They are located in Spain, so perhaps this is how business is done in the European Union. I'll share the information you sent with them.
Thank you so much for your help. I might have ignored them otherwise!
Excellent article Mr. Garnor! I didn't know about this! It is really helpfull for me that is just sign in UPWORK and, in general, I still feel very insecure to start the work, due to the difficulty with the language. I imagine that read this tip and look for others like this will be the best thing to do at this moment. Thanks a lot!!
On another similar site, I am regularly contacted by "employers" that want me to be the virtual assistant for an art gallery. They try to lure me to only communicate through email and get paid through PayPal. The first time, I fell for it, but investigate the info sent to me very thoroughly, and was able to find a lot of evidence that it was a scam. I found stories from a lot of victims. Of course, when a second job offer came that was identical, it was obvious something was wrong. Thank goodness I followed my instincts. When I insisted the employer only communicate and pay through the website, and that he place money on the website in advance, he stopped bothering me,
I was amazed though, how many people have contacted me with the exact same scam. Four in 3 days! I was unsatisfied with the other site's customer protections and responses (lack of responses) when I tried to get help, which is why I am now trying this site out instead.
This did happen to me with a client. I went to the Upwork web site and quoted the specific documents regarding circumvention. I am still being paid through Upwork.