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Facts about Disputes

Active Member
Ahmed Sultan M Member Since: Mar 4, 2019
31 of 35

Hi Valeria, thank you for posting valuable information. I have a quick question
If I have 4 projects from a single client and 3 of the 4 projects are closed with 5 stars, where the 4th project gets disputed by the client for any reason. Do I have to refund the money for all the 4 projects or just the project I got disputed?  

Goran V Moderator Member Since: Mar 24, 2017
32 of 35

Hi Ahmed,


If you have decided to refund the funds for the disputed contract you will only need to do that for the contract that is disputed and not all 4 contracts. I would strongly suggest to continue  discussing any details with the dispute team and the client to come to mutual agreement.

If you have any additional questions let me know, thank you.

Active Member
Dmitry B Member Since: Jul 5, 2016
33 of 35
Hello Valeria and community!

My client has approved and released several milestones on a fixed price contract.

During all the time and especially at the last stage he was adding tons of additional features.

Now he treats to go to AAA and return back not only money that are funded but even all those released payments.

Is there any possibility for this?
Or client can go to arbitration and get only the sum from the last milestone that will be disputed by me once refund is requested?

Thank you!
Valeria K Moderator Member Since: Mar 6, 2014
34 of 35

Hi Dmitry,


Please, check RULES OF THE PROCEEDINGS section of the Fixed-Price Escrow Instructions.

Specifically, this part: 

The amount at issue in any claims or counterclaims relating to a Fixed-Price Contract will be limited to the sum still held in Escrow and the sum previously released from Escrow for the Fixed-Price Contract.

~ Valeria
Active Member
Dmitry B Member Since: Jul 5, 2016
35 of 35
Thank you for your reply Valeria!
The question is still open, though.

The wording in section a bit not 100% direct.

Does statement "sum previously released from Escrow for the Fixed-Price Contract." means that any or even all of the 7 released milestones can be a subject for the Arbitration?

If so this is making freelancer protection put to zero level since any client can go this way.
E.g. approve work during the contract lifetime, pay money but then upon completion of works, having just a few bugs in place, go to the Arbitration and to callenge the entire sum.

Looking forward to your reply.

Kind regards,