Adding image to portfolio problem

[Ana Alexandra L]

Hi,

I am trying to add a new image to my portfolio. It is under 690 px wide. The format is portrait, but Upwork crops it (not just the cover, it crops the whole image and mages a landscape of half of it). Is this a bug? Looking forward to some assistance. Thanks.

Best,

Ana

[Bojan S]

Hi Ana Alexandra,

The minimum dimensions for images are 400px width x 300px height, however 1000px width x 750px height is recommended. Could you please try those recommended dimensions and see if it looks better?

Thank you!

[Ana Alexandra L]

Thanks for your message. My work is on vertical / portrait format that is
1000 px height / 707 px width. In the past, I was able to upload such work
in my portfolio, but now I have tried again and still the whole image is
cropped into a horizontal format. I don't understand why because a lot of
works are vertical and we should keep them in their entire format.

PS: I am not referring just to the cover thumbnail....the whole work is
being cropped, more than 50 % of the work is not visible, so I had to
delete it from the portfolio for the time being. I hope the problem is
solved soon.

Thanks!

[Bojan S]

Hi Ana Alexandra,

You can expect to receive an update on your ticket directly as I've followed up with our team about your concern and our agent already reached out to you via this support ticket. 

Thank you for your patience. 

[Ana Alexandra L]

Thank you. Hope it will be fixed soon. Will I get a notification when it's
fixed?

[Goran V]

Hi Ana,

Yes that is correct. If you have any additional questions feel free to follow up on your ticket and our team will assist you further. Thank you.

[Milena S]

Hello Bojan,

I also have problem with uploading items to my Portfolio. I am trying to upload infographics in portrait format to my Portfolio. It is not problem to adjust document width, but infographics have to stay in portrait format and it is not possible. 

The second problem is that colours look different on uploaded version compared to original.

Do you have some advice for me?

Thank you,

Milena

[Bojan S]

Hi Milena,

I'm sorry to hear about the trouble this caused. One of our team members will reach out to you directly via support ticket to assist you with uploading your Portfolio item correctly. 

Thank you for reaching out to us!

[Ana Alexandra L]

Hi Bojan,

I just checked, and my problem persists as well. So I am thinking it is an issue all over the platform.

Hope this gets solved. Thanks.

Best,

Ana

[Bojan S]

Hi Ana Alexandra,

We apologize for the inconvenience this caused. Our team will keep you updated regarding this issue directly via your existing support ticket.

We appreciate your patience while our team is working on fixing this issue.