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Adding image to portfolio problem
Aug 26, 2019 08:12:44 AM by Ana Alexandra L
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Aug 26, 2019 08:12:44 AM by Ana Alexandra L
Hi,
I am trying to add a new image to my portfolio. It is under 690 px wide. The format is portrait, but Upwork crops it (not just the cover, it crops the whole image and mages a landscape of half of it). Is this a bug? Looking forward to some assistance. Thanks.
Best,
Ana
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Aug 26, 2019 10:17:15 AM by Ana Alexandra L
1000 px height / 707 px width. In the past, I was able to upload such work
in my portfolio, but now I have tried again and still the whole image is
cropped into a horizontal format. I don't understand why because a lot of
works are vertical and we should keep them in their entire format.
PS: I am not referring just to the cover thumbnail....the whole work is
being cropped, more than 50 % of the work is not visible, so I had to
delete it from the portfolio for the time being. I hope the problem is
solved soon.
Thanks!
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Aug 26, 2019 03:33:09 PM by Bojan S
Hi Ana Alexandra,
You can expect to receive an update on your ticket directly as I've followed up with our team about your concern and our agent already reached out to you via this support ticket.
Thank you for your patience.

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Aug 27, 2019 01:11:00 AM by Ana Alexandra L
fixed?
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Sep 5, 2019 11:01:05 AM by Milena S
Hello Bojan,
I also have problem with uploading items to my Portfolio. I am trying to upload infographics in portrait format to my Portfolio. It is not problem to adjust document width, but infographics have to stay in portrait format and it is not possible.
The second problem is that colours look different on uploaded version compared to original.
Do you have some advice for me?
Thank you,
Milena
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Sep 5, 2019 01:06:05 PM by Bojan S
Hi Milena,
I'm sorry to hear about the trouble this caused. One of our team members will reach out to you directly via support ticket to assist you with uploading your Portfolio item correctly.
Thank you for reaching out to us!

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Sep 5, 2019 01:14:36 PM by Ana Alexandra L
Hi Bojan,
I just checked, and my problem persists as well. So I am thinking it is an issue all over the platform.
Hope this gets solved. Thanks.
Best,
Ana
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