I am trying to add a new image to my portfolio. It is under 690 px wide. The format is portrait, but Upwork crops it (not just the cover, it crops the whole image and mages a landscape of half of it). Is this a bug? Looking forward to some assistance. Thanks.
Hi Ana Alexandra,
The minimum dimensions for images are 400px width x 300px height, however 1000px width x 750px height is recommended. Could you please try those recommended dimensions and see if it looks better?
Hi Ana Alexandra,
You can expect to receive an update on your ticket directly as I've followed up with our team about your concern and our agent already reached out to you via this support ticket.
Thank you for your patience.
Yes that is correct. If you have any additional questions feel free to follow up on your ticket and our team will assist you further. Thank you.
I also have problem with uploading items to my Portfolio. I am trying to upload infographics in portrait format to my Portfolio. It is not problem to adjust document width, but infographics have to stay in portrait format and it is not possible.
The second problem is that colours look different on uploaded version compared to original.
Do you have some advice for me?
I'm sorry to hear about the trouble this caused. One of our team members will reach out to you directly via support ticket to assist you with uploading your Portfolio item correctly.
Thank you for reaching out to us!
Hi Ana Alexandra,
We apologize for the inconvenience this caused. Our team will keep you updated regarding this issue directly via your existing support ticket.
We appreciate your patience while our team is working on fixing this issue.
I am afraid that I have the same problem as Ana,
Colours of my work are not the same as original when I upload.
Can you please give me some advice on how to fix this.
Is this about adding images to one of the new specialized portfolios? I thought we could no longer add or change our general one.
It's good to have specific pixel dimensions, thanks.
I am having the same problem with the system cropping and cutting my images.
So is the solution to this problem that you can only upload portrait style and thin horizontal style images to a specialized profle and not your regular profile? I prefer to just have my regular profile as many of my clients user feedbacks are on this profile.
The minimum dimensions for images are 400px width x 300px height , however 1000px width x 750px height is recommended. To learn more about portfolios, checkthis help article.
It looks like the image you are trying to add is a vertical image. The frame for portfolio images is horizontal. That's why the recommended dimensions have more pixels for width than for height. You could try a different picture, that's horizontal or rework this image to add borders to it and make it horizontal.
Unfortunately, the currently available frame for portfolio images is horizontal. Could you please try uploading a picture with recommended dimensions: 1000px width x 750px height. Then it should fit into the provided template.
Hello. I am new to Upwork, nevertheless..
I have just lost 30 minutes of my life finding the information that didn't do anything to fix my frustration about the portfolio pictures.
You put us in a huge disadvantage especially to old freelancers who have had the change to use vertical images.
More and more images are getting vertical as most of the people are on their cellphones. I attached an example..
This does not look like it is made in help of freelancers, rather to make portfolio pages load more quickly. By the way, this is another aspect where corrections are needed. Portfolio pictures load eeeextremely slow.
Thank you. I rarely make comments, hopefully sometime someone will address this for a future fix.
I believe I'm experiencing the same issue regarding the change of colors in the uploaded image. Could you tell me if this is somehow fixed or not?
It really makes an impact of how my prevoius work looks to other clients. It could be a big disadvantage.
I am sorry for the late response. Could you please try uploading the images again with the recommended dimensions: 1000px width x 750px height? Feel free to check this help article to learn more about portfolios.
Let us know if you are still experiencing the same issue so that we can assist you further.
Hello, I didnt want to create new topic but I have spend over 30mins trying to figure out how to upload my portfolio pictures (1366x768px) and so far they always get cropped... Can you tell me what I'm doing wrong here? Thanks
I'm sorry to hear you had trouble uploading your pictures. Please note that the recommended dimessions for portfolio images are 1000px width x 750px height. Feel free to check this help article to learn more.
I have the right dimensions 1000px x 750 but my pictures are still cropped. Why? 50% of my work is not shown which of course, does not make any sense....this is how it looks like after uploading it...please help
The frame for portfolio images is horizontal. That’s why the recommended dimensions have more pixels for width than for height (1000px width x 750px height is recommended). You could try different pictures, that’s horizontal or rework current images to add borders to those and make them horizontal. To learn more about portfolios, check this help article.
I would just like to add another voice to the group requesting vertical image capability in the portfolio.
As has been said by previous posters, there are many instances where portfolio pieces are vertical by design and necessity. Adding background space to force them into landscape mode, or cropping them into landscape mode, almost always comprimises both the quality of the work and the effective resolution - not ideal when we're trying to impress a client.
Is this something we can expect to see in the near future?
Many thanks for your support,
Thanks for taking the time to share your feedback! I'll pass it along to the team for review.
At this time, we don't have any new information about this. We'll definitely let the Community know if anything changes in this area.
Hi Bojan !
I have the same issue as Ana
I want to add vertical portfolio (Web design portfolio convenience to add vertical, if we crop it design will look non presentable)
How can I add my portfolio vertical not horizontal
I will be very thankful if you help me
Please note that when you upload your image, you will see a preview which is in a cropped, square size. There is also an edit icon there that will prompt you to adjust the cropped square. If you ignore the edit icon and don't edit the crop, you can publish your portfolio and the images will be displayed in the original ratio.
Could you please try uploading your image again and let us know if you're able to publish the image in the original size and with vertical orientation, without cropping it?
You may want to check this help article for more information.
The minimum dimensions for images are 400px width x 300px height , however 1000px width x 750px height is recommended. Attachments can be in .doc, .swf, or .pdf format.
Use this Link to edit your Image :
I used : Width : 380 & Height : 350
Step 1 : Select Image
Step 2 : Set width and height in pixels
Width : 380 , Height : 350
Step 3 : Type of resizing :- Select Stretching or narrowing
Step 4 : Output image format - Quality =100 %
Step 5 : click OK
Step 6 : Done (Now You can download )
Note : If size unfit you can adjust according to your need