i am relativily new to UpWork i only joined few monthes ago but have been facing a problem as a video editor .. after finishing the videos & after making sure that the client are satisfied with the result .. some are clients still asking me to send them the (.prproj) & (.aep) original files .. for those who don't use Adobe softwares .. those are the original file project , it has absolutly no use other than replacing me with another editor or editing the videos for themselves ..
i ended up sending the files to them to avoid bad JSC .. anyone facing the same dilama ?
If you both were agreed while awarding the project then it is ok to ask them. If not you are not entitled to provide that to them.
And as you sent them already, better be cautions from next time onwards and discuss about this with the client(s) clearly.
Mostafa, if you are hired using an hourly contract, then those files don't belong to you. The files belong to the client. You must provide the files to the client, even if they don't ask for them.
If you are hired using a fixed-price contract, then you need to make sure your contract agreement specifies which files you will provide.