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Dimensions changing once the file reaches the client

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Active Member
1 Posts
Member Since: ‎07-15-2017

Dimensions changing once the file reaches the client

[ Edited ]
Hi everyone,
I'm currently working with a client who's requesting a file to be sent over at the dimensions of 4500x5400 and as you can see from the attached screens, when I send the file it is at those dimensions.
 
However when the client relieves and opens the file, the dimensions have changed to 300x360. Is there any reason that this may happen and what can I/the client do to fix this?
 
Thanks
Aaron
Community Guru
237 Posts
Member Since: ‎03-15-2017

Re: Dimensions changing once the file reaches the client

Client downloading the thumbnail from chat window instead of clicking and opening your original file...