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Dimensions changing once the file reaches the client

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Frequent Visitor
Aaron B Member Since: Jul 15, 2017
1 of 2
Hi everyone,
I'm currently working with a client who's requesting a file to be sent over at the dimensions of 4500x5400 and as you can see from the attached screens, when I send the file it is at those dimensions.
 
However when the client relieves and opens the file, the dimensions have changed to 300x360. Is there any reason that this may happen and what can I/the client do to fix this?
 
Thanks
Aaron
Community Guru
Baris A Member Since: Mar 15, 2017
2 of 2

Client downloading the thumbnail from chat window instead of clicking and opening your original file...

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