why my client paid fees of 11$ even 3.4% is cutting already from my payment in direct contract? Isent her direct contract of 388$ dollar. she said she paid 399$ dollar? why Upwork charging her 11$? Even they cut 13$ from me.
Thanks for your question. We will be asking clients who start new Direct Contracts to begin paying a small processing fee on the payments they make to their freelancer(s). We are currently building this option into our site, and testing it out with select Direct Contracts to start. In the future, a payment processing fee for clients will be added to all new Direct Contracts. When that occurs, we will be sure to update all communications, Help articles, etc., to share the fee amount that we decide upon. In the meantime, we welcome your feedback about all things Direct Contracts, so please feel free to share it!
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