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Worried about bad feedback/Refund

Active Member
Rana Kamran S Member Since: Feb 15, 2017
1 of 17

A client offerd me 15$ for a job, I accpted, I worked for him for 2 hours, He ended the contract, Maybe he didn't like my work. So I'm worried about the feedback, he didn't tell me the exact reason of ending the cotract, He asked for refund, should I refund him? Should i be worried about my successrate/feedback?

 

Community Leader
Zoha U Member Since: Feb 8, 2017
BEST ANSWER
2 of 17

Hello Rana

If you'll refund him, he won't be able to give you a "public feedback", which is safer if you're worrying about your success rate. However, refund will affect your success rate a little but may not be equal to the bad rating you might get. 

If your client has ended the contract, as you've said, chances are that he has already given his review. I suggest you check the review and then take any step further. 

I hope for the best!

Zoha

Community Guru
Petra R Member Since: Aug 3, 2011
3 of 17

@Zoha U wrote:

Hello Rana

If you'll refund him, he won't be able to give you a "public feedback", which is safer if you're worrying about your success rate. However, refund will affect your success rate a little but may not be equal to the bad rating you might get. 

If your client has ended the contract, as you've said, chances are that he has already given his review. I suggest you check the review and then take any step further. 

I hope for the best!

Zoha


The above is all wrong.

 

  • The client has already ended the contract, so 100% HAS given feedback, private and public.
  • A refund has NO effect on the JSS AT ALL
  • The effect on the JSS has already happened.
  • A refund will remove the public feedback from the OPs profile, but NOT the effect of the contract outcome from the JSS. 
Active Member
Rana Kamran S Member Since: Feb 15, 2017
4 of 17

Thanks Petra!

Maybe I should refund him, but I couldn't give the stars or public feedback to my client after the ending cotract, how is that possible?

Active Member
Wikal M Member Since: Mar 27, 2016
5 of 17

Hi Guys,

 

I agree with Petra , Because same case happened to my brother account,,,,,

 

Active Member
Rana Kamran S Member Since: Feb 15, 2017
6 of 17

He ended the contract, but his review is not showing yet

Community Guru
Amy T Member Since: Jan 31, 2013
7 of 17

It won't until you provide a review. 

Active Member
Rana Kamran S Member Since: Feb 15, 2017
8 of 17

I can't give the public review, I can only give the private feedback to upwork

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
9 of 17

Hi Rana,

 

When the client closed the job they requested for the funds in Escrow to be returned to them and it looks like you approved that request. Since no money was paid on the contract, public feedback isn't available.

~ Valeria
Untitled
Active Member
Wikal M Member Since: Mar 27, 2016
10 of 17

Hi Kamran Don't worry Friend it will be okay...

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