Hi, dear community! Please, help me to solve this situation. And share if there any way to appeal supports unfair decision.
3 weeks ago, exactly on holidays! my UpWork account been suspended indefinitely due to "high number of proposals for jobs on our site without many contracts or earnings" as they said. I alredy appeal this, but no any person could explain me real thing. I already has clients i work with, yeah, i defenetly search for more clients and send proposals, i thought it's the matter of this platform.... and I can't understand that reason. So, if their site such oversaturated with low-rate workers and clients just ignore my proposals as i have no "top rated" bage yet... it's my fault? O_o really?
I do freelance work on non-regular basis as i have day job, but freelance do good income and i wnat to continue. So, please, help to restore my acc =(
Hi, Max! I'm here on UpWork for 7 months already and had only 2 jobs from here (it gave me over 1k$ though, so no reason to complain). I also freelance outside, but this doesn't matter now. So, i submited about 3 times a week in december, it's even not consume whole limit of proposals. I sent a lot in august without any luck though.
My main specialisation is VO audio editing and audio restoration, but i also do sound desing for games and films and field recording. Here poeple seek for cheap rates and mainly they ignore my 25$ per hour though it's fair price. I've consulted with many collegues before fixing this particular rate.
Now i exhausted and upset due to situation and don't know what to do - or just leave UpWork and try to find clients outside, or continue to fight and finally un-suspend my acc.
NO! Definetly NO! I wrote every proposal from scratch. Sure, i use same structure "Greetings - Proposal body - Best regards" But i never just copy and past my previous text. Never! And i been interviewed many times especially last month! That's why i SO surprised and angry... =(
My account was suspended by the same reason.
And I'm wondering to know if any chance to have a video call or chat with someone from the support who can consider my situation and can help me?
I have real reasons to believe that such a decision is unfair, and it's not just my emotional reaction, that's why I want to appeal to this decision about my account suspending.
First of all, I have high positive feedbacks from my previous clients and they were satisfy with my work.
Here is feedback from my first client - "I hired Halyna to complete some frontend work on a professional project. She was communicative throughout the process, completed work ahead of schedule, and went the extra mile to create responsive views for our mobile app. I enjoyed working with Halyna and highly recommend her for front-end web development."
Also, I have passed Upwork Readiness Test and got Rasing talent badge.
I have 10 successful weeks in Top Rated eligible weeks and I believed that soon I will get Top rated status.
I have attached relevant portfolio items to the contracts that I have completed. And clients approved it.
I just completed my last contract, less than a month ago. I didn't work for a month - that's true. But I didn't submit a high number of proposals for jobs during this period.
I started to search for a new job only about 10 days ago, in this period I sent about 3 proposals per day (but not every day).
Also, now I have negotiations with a few potential clients about new projects.
One client should sent me a contract these days. We have discussed all the details, and he waited for final fixes from his designer and after that should send me a contract. But yesterday my account was suspended, so he can't send the contract now. I can send chat screenshots to prove it.
I really want to back my account but I didn't get any answer from the support and don't know what to do now.
And I believe that I can be useful to the Upwork marketplace and will be able to implement many successful projects.
Please, advise how can I reactive my account? Is any chance to talk with somebody or send any documents or do something to back the account?
Hey, Halyna! How it's going with your acc? Could you unsusped it or still blocked? =\
My current solution is - just start to work as partner of another freelancer with more jobs and stable income. Thats how i used to do now =( This sute is biggest platform with huge client base in my sphere, so i have no alternatives. If you have another suggestions, plz, share.