I am a Russian citizen. I am new to upwork.
Recently I got my first job, completed it, added payoneer to my account.
Upwork requested identity verification and put my account on hold. I submit my passport for the id, it was fine.
However the residency verification always fails.
1. My bank statement (doesn't have my address)
2. An utility bill from the house I am registered in (doesn't have my name). I included the registration page from my passport, but upwork still rejected it.
I honestly have no idea what document you can get in Russia that satisfies my criteria.
Besides, I normally live in a rented flat, different from the one I am registered in. That means that I am not on any bills. I pay the owner, he pays the bills.
People with experience, please suggest what document will be sufficient to pass the verification?