JSS DROPPED BY MISTAKE?

[77b41f4c]

Hi upwork fam,

My name is Yawar and i am top rated plus freelancer my niche is "video editing" . there was a client name "abc" he firstly came from invite and we talked about his project but his first project was about content creation means i have to record myself or put into my stories which is i am not comfortable at so i said:

"Hi XYZ, i am not interested in producing content l, which means recording myself.

What i am Highly interested in is, Editing those sort of videos."

Then after some time, he again came and asked me if i am good at changing tone of voice/audio? offered me hourly contract ask me to accept it and we can start then, i said I can try my best for changing the tone.

His messages:

ok so the male voice needs to be adjusted slighly to be less recognizeable. maybe slightly deeper

slightly though

and then add the screenshot photo at the end

of the video

for 3 seconds of time

so this should be a 1 min video

male voice edited slightly

photo added at the end

send back in high res g drive file plz

I gave him six revisions, Havent logged any hours, not a single penny. He ALL of a sudden, ended cotract, i asked him, "All good?" but he didnt replied.

Then all of a sudden my jss dropped form 100% to 94%, i know its not a huge hike but ALLOTTTT for me!

I then kind of message him, that 

see I haven't logged any hours from the previous contract, i know it must be small thing for you, the decrease in job success score will make me lose more future potential clients. its a humble request to please change it.

Because it has affected my job success score, from 100% to 94%.

I request you to please change, i am ready makeup whatever way you want.

I am ready to makeup in whatever way you want!

he then, said

"sure, I need yout o show me how to remove it
i can edit if you tell me how but not seeing option to do so.
?"

Now client is ready to change it as well and i tried contacting the upwork chat bot but didnt dound it helpful! He must have done by mistake because he sent me new offer, if he having complain about me why would he wants to re-hire me????


please upwork officials, if you listening please help me out! I am so Demotivated.

- Yawar

[mazam420]

• Contact Upwork Support: Since the client is willing to help but doesn’t know how to change the feedback, you'll need Upwork's support team to assist. Go directly to Upwork Help and Support and submit a ticket explaining the situation. Provide details, including the client's willingness to change the feedback but their difficulty finding the option.

• Private Feedback Can't Be Changed Easily: Unfortunately, once private feedback is submitted, it can’t be changed by the client themselves. However, Upwork support can sometimes mediate if the client truly wishes to adjust feedback, especially if it seems accidental. Clearly explain this in your ticket to get faster assistance.

• Top Rated Plus Perk – Feedback Removal: As a Top Rated Plus freelancer, you may be eligible to remove one negative feedback every 3 months. You can use this perk to restore your JSS to 100%. Check your eligibility in the "My Stats" section of your Upwork profile.

• Explain to the Client: If Upwork support confirms the client can’t change it directly, politely inform the client that his private feedback affects your JSS, and mention you’ll use your feedback removal perk if necessary. Ask him to confirm that future feedback will be positive if you work together again