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ancuta-popescu
Community Member

0% fee when you bring your own client

Hello,

 

In May 2017 I received a message from Upwork with a special promotion with 0% fee when I bring my own client to Upwork (I am a Top rated freelancer) and I received an invitation linked to send it to my client for register and activate this 0% fee. A few days ago, I send it to my client and he registered and started a Upwork contract and now, when the contracted is just ended I realized that I have standard 20% fee. What to do in this situation? It's obvious that I was not intended to bring my client to pay 20% to Upwork.

 

Thank you!

ACCEPTED SOLUTION
andregutierrez22
Moderator
Moderator

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea
Upwork

View solution in original post

3,071 REPLIES 3,071

Good day!! I have a question, I brought the client through a referral link, wrote to BringYourClient@upwork.com with information about the client and the contract number. The client hired me, and wants to pay me the work that we have already done with him, but the 0% service fee has not yet been applied. Can I Submit Work for Payment?
Will 20% of the fees be canceled?
Thank you all have a nice day !!!

Hi Viacheslav,

 

Thanks for reaching out to us. I checked and it seems that you already have an open ticket regarding your question. Kindly, allow time for our team to carefully review your account and respond to your query. You will be notified of their response.

 

Thank you.

~ Aleksandar
Upwork

great Opportunity!

I havent received email yet

Hi Saima,

 

Our team will send you the link via ticket over the next couple of days, thank you.

~ Goran
Upwork

Thank you. I don't know if I can bring some of my cilients here but at least I will try. By the way, I didn't receive e-mail yet.

 

Hi Vladimir,

 

I have escalated your account information to the team so that they can get in touch with you with your personal link and more information about this program. 

~ Bojan
Upwork

Im top rated freelancer and i have not received my link

Hi Faiq, 


I'll go ahead and share your account information with the team so that they can get back to you with your personal link, and more information about the program. 


~ Avery
Upwork

Any fees you will charge to client?

Hi Mubeen,

 

Clients are charged a 3% payment processing and administration fee on all payments. For more information, please check out this help article. Thanks!

~ Joanne
Upwork

Hi Lena E, 

 

I am a Top rated freelancer and bring some of my clients on upwork. As I didn't know this benefit and got charged as per the upwork fee structure. Can we still avail the offer as more work is expected to come from those clients? 

Hi Syed,

 

I'll go ahead and share your account information with the team so that they can get in touch with you with your personal link and assist you further with your query.

 

Thank you!

~ Bojan
Upwork

While I like the sentiment of this, getting payment via Upwork has always been a giant pain. We have to wait a week for payment to clear and then a few days for it to be sent via ACH. One could argue you can do instant, but I refuse to pay $2 for something I believe should be included with the hefty percentage Upwork takes.

Also looking at the payment calendar / any sort of billing has always been painful in Upwork. Finding out when I will get paid requires me to go to Settings -> Get Paid. Why is this the case when the primary reason i'm using Upwork is to make money? Funding details should be some of the most prominent menu choices available to me.

Some may argue the points made above are small things in comparison to what Upwork provides. However with the new 20% -> 10% -> 5% pricing model and the fact that they now take from clients as well I expect much more from this service. We certainly pay a lot for it.

Hopefully this does not fall on def ears. While I can see some idealogy behind why Upwork is doing certain things sometimes it feels like they just have the muscle now to do what they like. I don't mind the steep fees guys but I expect a better product. Especially in regards to the what, when, how I get paid.

Bottom line until the above points are worked out I can't ever see myself bringing a client to Upwork unfortunately.

Thanks in advance for reading this little rant. Looking forward to seeing how Upwork evolves.

Hi Thomas,

 

Thanks for sharing your feedback with us. I'll make sure to pass it to our product team for consideration.

 

Thank you.

~ Aleksandar
Upwork

I was able to set up that new client last week with Upwork however I just saw about this new, should I say "perks" if we do have him use the platform. Am I still eligible?

Hi Edd,

 

I have escalated your query and your account information to the team so that they can get in touch with you with your personal link and more information about this program.

 

Thank you! 

~ Bojan
Upwork

Hi , 
Thanks for this great offer it will help me a lot to bring my clients to upwork payment protection. I have not received invitation link yet. Looking forward to it.

Thanks, 
Muhammad Faisal Sardar 

Hi Muhammad,

 

Our team will reach out to you via ticket over the next couple of days with your unique link, thank you.

~ Goran
Upwork

I've clients and i want to shift in upwork. please send me link for 0% comission for my payments.

Hi MD Akash,

 

Bring Your Own Client program is currently only available for Top Rated and Rising Talent freelancers. If you are not meeting those requirements, you can still send a link to your profile to your client and they can sign up for an Upwork account and hire you for a contract. You'll be paying standard Service Fee.

 

Thank you.

~ Aleksandar
Upwork

I didnot uderstand your talk what about 0% fees and from where i will bring new clients,i didnot understand your talk can you please elaborate.

Hi Muhammad,

 

You can learn more about this initiative in this announcement. Thank you!

~ Joanne
Upwork

Hi support,

 

I have invited the client then he was hiring me then he got message that first you need to register then you can hire the freelancer when he signed up from my invitation link and he sent me the invitation on the project and after the project acceptance i was charged with fees of 20%, but i read that you will not charge any fees for personal client. I would like to request you for the fee charges return. You can even verify from your side, I will appreciate your favour for this concern.

 

Regards

Hassaan Shuja



Hassaan S wrote:

...i was charged with fees of 20%, but i read that you will not charge any fees for personal client.


You need a special link to bring your own clients, and this initiative is only for top rated and RT freelancers, so you do not qualify for it.

cyravi
Community Member

Hi, 

 

The last client that I worked with actually contacted me via email... and I brought her here ... how do I claim back the 20% that you guys took? Ha ha ha.. **Edited for Community Guidelines** ... I miss ODESK ... 

 

I am sure this will not be possible ... but I just thought it would be worth asking

I have a lot of clients outside upwork... but if you are not paying for the introduction why should I ... expose myself to more competition ... also you guys keep my money for 5 days .. even after the contract is closed.. I lose on Interest ... I have to pay a dollar on top of that and get lower than market exchange rates... hmmmm nahhh its a bad idea .. Thank you anyway 

g_vasilevski
Retired Team Member
Retired Team Member

Hi Ravi,

 

Unfortunately at the moment, you won't be able to have your fee reduced to 0% with your client that you`re already working on Upwork.

If you would like our team can send you your unique link. You can share the link with your clients to sign up on Upwork and have 0% fee on your contracts. 
Let me know if you would like me to have our team reach out to you with your link and detailed instructions on how to use it. Thank you.

~ Goran
Upwork

Hey ! I haven't received the personal invitation link yet. Please email me more informations. Thank you.

Hi Amel, 

I have shared your account information with the team, and they will reach out to you with your personal link and more information about the program. 


~ Avery
Upwork

Hello Upwork Team,

I like to participate in this offer but have one question. I am working with one of my clients from the **Edited for Community Guidelines**platform. But the client also already has an account with Upwork. Still, I am eligible for 0% fees.

And Want to know about 0% fees in detail.

Would you please let me know how many % you are charging currently as per client perspective and me both. Suppose the client needs to pay 500 USD then total How many clients need to pay and How much I will receive?

Thank you 
Kamlesh Gorasiya
Thanks 

 

Hi Kamlesh,

 

Unfortunately you`re not eligible to receive 0% fee on your contract with the client who's already on Upwork. 
Our team will reach out to you over the next couple of days with your link and detailed instructions on how to use it. 

Your clients are charged with 3% processing fee on each payment they make. To learn more about the freelancer service fees, check out this Guide. Thank you.

~ Goran
Upwork

can i get my invitation link  to bring my own clients to upwork ?

Hi Mohamed, 


I have shared your account information with the team and they will reach out to you with your profile link, and more information about the program. 


~ Avery
Upwork

Is it only appliacable for US Freelancers?

No, it's an open offer for every freelancer from any region, as far as I know.

How do I waive the fee for one of my clients who has already signed you in, Without any of my invitations?

Hi Arif,

 

Bring Your Own Client program is currently only available for the clients that aren't already on Upwork. I'll go ahead and share your account information with the team so that they can get in touch with you with your personal link and more information about this program.

 

Thank you!

~ Bojan
Upwork

How about the client? 

Will Upwork charge them? 

Hi Jainil,

 

Thanks for reaching out to us. The client will still be charged with the standard payment processing fee

 

Thank you.

~ Aleksandar
Upwork

I haven't received the email

g_vasilevski
Retired Team Member
Retired Team Member

Hi Muhammad,

 

Our team will send you the link over the next couple of days via ticket. Thank you.

~ Goran
Upwork
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